I have signed up for virgin and included Sky Sports and BT sport in my package which I mainly going to be watching on my IPhone 14 pro max on Virgin go app. For some reason I cannot access Sky sports on my phone, I’ve gone through every troubleshooting process that I can find on Community forums (bear in my mind I am IT expert so I know how to carry out these steps), done everything regarding device management, seems there is a problem between sky sports and virgin go apps. I have signed through my virgin account on sky sports app but it’s telling me my subscription is not active and I should contact my provider. I can watch sky sports fine on my TV but I need it on my phone otherwise I would have to cancel this contract. Please can some help me with this.