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Sky sports app unexpected error

I’m having an issue accessing live tv on my sky sports app on my iPad.  An unexpected error please try again message appears. The app works fine on my iPhone but not the iPad. Both devices are fully updated. Can anyone please help.

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Re: Sky sports app unexpected error

Hi Macca1874

Thanks for your post 

Apologies for the issue with the Sky Sports App

Are you still having this fault 

If so would you be able to send a screenshot of the error 

Regards 

Gareth_L Forums Team 

 

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Re: Sky sports app unexpected error

I am having the same issue, I can log in to all other devices fine other than the ipad, is there a fix for this please?

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Re: Sky sports app unexpected error

Try uninstalling the Sky Sports app and re-installing and see if that helps.  

Also check http://manage-virgintvgo.virginmedia.com/skydevices

 

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Re: Sky sports app unexpected error

I have upgraded my mobile device today (iPhone) and cannot watch live TV due to this 'oops unexpected error' message. I have uninstalled and reinstalled the app, checked the new device is within my limit and still get repeated error message. Is this an ongoing known issue or is there a proven fix now given the frequency this seems to recur?  

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Re: Sky sports app unexpected error

Hello Chris_starrett.

 

Thank you for the information provided.

 

Please can I just confirm, when you say you've checked the new device is within your limit is this in regards to checking you're within the maximum allowed devices registered? Are you aware if any other registered devices are watching live TV when you're accessing it on this device? 

 

Thank you, Emily.

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Re: Sky sports app unexpected error

Hi Emily and thanks for the reply.

The app is working now. No-one else was watching live TV at the time and the device was within the number allowed. Must have been a temporary glitch. 

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Re: Sky sports app unexpected error

Happy to hear your app is back up and running for you now Chris_Starrett.

 

If you have any further queries please don't hesitate to get back in touch.


Thank you, Emily.

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Re: Sky sports app unexpected error

HI I am also having this issue and have been for two months,

When I click on "live TV" in the sky sports app and click on any channel I get
Unexpected error
Oops, something went wrong. Please try again later.
And a button marked "retry".

The rest of the screen is blank.

I have restarted my ipad, logged in and out of the app, reinstalled the app, made sure my ipad is up to date.

I don't get this issue on my iphone, where sky works fine. And I only have two devices registered, I've checked

thanks
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Re: Sky sports app unexpected error

Hi mattmorgan,

 

Welcome to our Community Forum and understand that you're keen to get the Sky Sports App error resolved.

 

When the problem first started, did you update your iPad or install any software that may affect your iPad e.g. a VPN or security app?

 

If you have the Movies in your package, are you able to try Sky Cinema on your iPad?

 

Does it happen on all channels and at all times or intermittent?

 

Thanks,

 

Lisa

 

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