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MatthewF710
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Message 1 of 18
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Sky sports app problem

Hi

When I try to log into the sky sports app to wat h sky sports live, I enter my username and password and nothing happens at all it doesn't even look like its registered that I've clicked, however when I type in the incorrect password it tells me that its wrong

 

Does anyone know what I am doing it wrong?

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Message 2 of 18
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Re: Sky sports app problem

Sorry to hear that, can you confirm you have selected the Virgin Media log in option on the app?

 

Thanks Joe_F

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MatthewF710
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Message 3 of 18
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Re: Sky sports app problem

That is correct, I select the virgin media uk option enter my email and password and nothing happens at all

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jpeccles
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Message 4 of 18
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Re: Sky sports app problem

Having the exact same issue on multiple devices can not log in using VM login on sky sports app.

Clicking sign in once information has been filled just doesn't do anything 😞

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Message 5 of 18
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Re: Sky sports app problem

OK, I can try and reset that from my end, I am going to send you a private message now 🙂

 

Thanks Joe_F

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jpeccles
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Message 6 of 18
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Re: Sky sports app problem

Please could I get the help after? exact same issue

 

Thank you

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Re: Sky sports app problem

Sure, I will send you a private message too.

 

Thanks Joe_F

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MatthewF710
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Message 8 of 18
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Re: Sky sports app problem

Thavn you,

 

I haven't had a message yet, but will reply once I recieve one from you 

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josephbryson9
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Message 9 of 18
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Re: Sky sports app problem

Can you also help me out once you have fixed there problem, having the exact same issue 

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StevieMcK
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Message 10 of 18
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Re: Sky sports app problem

I spotted the same problem and reported it to Sky this morning.  However it feels like its the Virgin Media webform that the app redirects you to that is the issue, rather than individual accounts.

The Virgin Media Ireland form responds to incorrect login credentials, however the Virgin Media UK form doesn't respond to any details entered, correct or incorrect.  It feels as if the Sign In button has been disabled or the end-point that it authenticates against has an issue.

Hopefully it's not too big an issue to fix.

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