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r666mor
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Sky sports App not working

Can someone please help me - every time I try and log in to the sky sports app I get a message saying that “There is a problem with your login. We can’t check your details right now. Please try again later” Then a sky error comes up. This has never been resolved by Virgin. Thanks

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Tom_F
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Re: Sky sports App not working

Hi r666mor, thanks for your post - sorry for the delayed response.

 

Sorry to hear you've encountered this problem as well. Have you been able to check that the app and your device's OS are up to date with the latest versions?

 

If that doesn't help please let us know what device you're using, and if you've been able to try a different device to see if that works or not? Also, are you able to sign in to your VM online account with the same credentials successfully?

 

Please keep us posted,

 

Tom 

 

 

 

 

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r666mor
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Re: Sky sports App not working

Hi Tom

Thanks for your reply. The app is updated - I am using an IPad Pro and also an IPhone 7 Plus - both with software version 13.5.1

Regards

 

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David_Bn
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Re: Sky sports App not working

Thanks for coming back to me r666mor,

 

Are you able to use the same login details to use the TV Go application supplied by Virgin Media?

 

Do you try to access the content directly through the Sky Application or via the TV Go Application? 

 

Kindest regards,

 

David_Bn

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r666mor
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Re: Sky sports App not working

Yes I can login to the Virgin Media TV GO app using the same details

I am trying to access via the Sky app

Regards

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David_Bn
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Re: Sky sports App not working

Thanks for coming back to me

 

Have you attempted a simple password change on the account to see if this will allow you access to the Sky Sports content?

 

Kindest regards,

 

David_Bn

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BenMcr
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Re: Sky sports App not working


@r666mor wrote:

Yes I can login to the Virgin Media TV GO app using the same details

I am trying to access via the Sky app

Regards


You're definitely choosing the Virgin Media UK sign option in the app and not the main Sky iD login?

**********************************
I work for Virgin Media - but all opinions posted here are my own
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r666mor
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Re: Sky sports App not working

Yes each time choosing the Virgin logo.

C4B90914-06A6-41B8-B28E-C489CECFA3AC.jpeg

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r666mor
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Re: Sky sports App not working

So here’s the problem today - I have tried to watch Sky sports on Virgin Go - however when I click on the sky sports screen the caption comes up:  Watch on Sky Sports - Sky Sports Main Event HD is available on Sky Sports - then Cancel or Exit to Watch. If I exit to watch it takes me to the Sky Sports app which then wont allow me to login as a Virgin Customer. Going round in circles....

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Tom_F
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Re: Sky sports App not working

Sorry for the ongoing problem with this r666mor. We may need to raise this with our IT team for further investigation. I'll send a PM so we can confirm the necessary details and hope to hear back from you soon.

 

Tom 

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