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Akua_A
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Re: sky aports app not working on new chrome book

I have just had a look into the account and I can confirm the TV Go devices have been reset. 

 

What happens when you click on manage my devices? Are you able to remove them yourself? 

 

In regards to your issue with Sky Sports App, this has been flagged up again with our IT team. We will aim to get back to you as soon as possible with a resolution.

 

Thanks,

Akua_A
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gregywils
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Message 52 of 113
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Re: sky aports app not working on new chrome book

When I go into the Manage Devices, the list comes up but there are no options to change any of them. 

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Akua_A
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Message 53 of 113
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Re: sky aports app not working on new chrome book

In this case, I have reset this for you again. 

 

Please try logging out and logging back in, in 10 minutes or so and let us know if the issue persists.

 

Many thanks,

Akua_A
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gregywils
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Message 54 of 113
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Re: sky aports app not working on new chrome book

I have logged out and then in, the device list is still the same ie not reset.

I did this on the tablet and Chromebook. 

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Akua_A
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Message 55 of 113
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Re: sky aports app not working on new chrome book

Thank you for letting me know @gregywils.

 

Does the device list remain the same when accessing TV go via browser https://www.virginmedia.com/help/virgin-tv-go-with-a-browser

 

Thanks, 

Akua_A
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gregywils
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Message 56 of 113
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Re: sky aports app not working on new chrome book

Yes. 

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Akua_A
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Message 57 of 113
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Re: sky aports app not working on new chrome book

In this case, I have raised an IT ticket in regards to this issue.

 

I will aim to get back to you as soon as possible, when I hear back from our IT team. 

 

Thank you in advance for your patience,

Akua_A
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StixUK1
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Message 58 of 113
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Re: Sky Sports app on Chromebook.

I am having the same problem.

I purchased an Acer Spin 311 Chromebook less than a month ago and Sky Sports app was working fine on that until I returned it last week (due to a faulty touchscreen).

I then purchased a Lenovo Flex 5i Chromebook and downloaded the same app. Got the message "Live Streaming is not supported on this device".

I am assuming an update has got rid of the support for Chromebooks?

Paulina_Z
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Re: Sky Sports app on Chromebook.

Hi @StixUK1,

 

Welcome to our Community Forum! Thank you for your post and I'm sorry to hear that you're experiencing the same issue!

 

Before we run any further tests, would you be able to tell me if you have tried to delete and re-install the app?

 

Please ensure that your device is up to day on the Software that it's using and that you have completed a device reboot.

 

Are any other devices impacted by this issue?

 

Please keep us updated so I can help further. 

 

Thanks!

Paulina_Z
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StixUK1
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Re: Sky Sports app on Chromebook.

Yes, I have tried to delete the app and reinstall it.

Yes, I have the most up to date operating system. It is running ChromeOS 91.0.4472.114 (64 bit).

No, this app works perfectly fine on my android phone.

I suspect that the issue is down to somebody, somewhere, no longer supporting ChromeOS.