on 12-08-2021 12:14
We have the Full House package (including Sky Sports and Cinema). Is an extra subscription required to watch live Sky Sports events on the go? If not, how do I access them? Via the Sky Go or Virgin apps? Help!
Answered! Go to Answer
on 10-11-2021 10:45
I agree all this is beyond me ,still waiting for my conclusion and help been 4 months!
on 10-11-2021 11:43
Trumpet Fanfare! My issues regarding watching Sky Sports on my iPhone have been resolved (with boundless patience) by Saint Gareth!
on 10-11-2021 13:40
Please send st Gareth to help me ,need saving before the Premier league re commences ! Fed up now!
on 11-11-2021 16:11
Thanks for your post @marcbrownett,
Check out the purple envelope in the top right hand corner and I'll seek to look into this for you.
I will also chat with Gareth to see what he did to have this resolved for you
Kindest regards,
David_Bn
on 21-11-2021 19:03
I still can't log in to this even after removing devices and readding them. Paying for a service that's not working and then saying you can't replicate the issue even though I sent a screenshot is a joke really
on 22-11-2021 19:13
Hi @Adamswanick16,
Sorry to hear your TV issue is still ongoing. I can see you are currently in contact with my colleague via private message. They will aim to best resolve this for you and to get your service up and running again.
Thanks,
on 24-11-2021 21:02
I've had this problem since taking on Virgin tv package including Virgin go / sky go in August - hours of time spent unproductively with IT help desk / customer service - as other have said, spending money on something that hasn't worked for over 3 months - please refer any solutions in my direction - thx
on 26-11-2021 10:44
Hi @Smithpwm66, thanks for your post on our Community Forums, and a very warm welcome to you!
Have our IT team advised you of a ticket being raised on your account for this matter?
Kindest regards,
David_Bn
on 26-11-2021 13:07
Many times over last few months including week before last but, with exception of one person in customer service, people have not followed up and nothing has been resolved.
Please help.
on 27-11-2021 12:16
Why why why am I reading hundreds of messages dating back months relating to the same issue. Sort it out. Full virgin package. Sky sports and yet like everyone else, I can’t watch sky sports through the sky sports app. It says device not registered. I go to the virgin tv app and look at the list of devices registered. It is registered and further more, I have only registered 4 of a possible 5 so I have the space for one more anyway! It then says contact your provider. I’ve contact Virgin twice and still no fix. To make it worse, they didn’t record the issue properly the first time I complained about it!
sort it out!