Menu
Reply
jools19797979
  • 4
  • 0
  • 1
Tuning in
503 Views
Message 241 of 306
Flag for a moderator

Re: Sky Sports App via Virgin TV Go

There is still an issue, hasn’t worked for over 2 months now!!!!

 

0 Kudos
Reply
marcbrownett
  • 21
  • 0
  • 4
On our wavelength
411 Views
Message 242 of 306
Flag for a moderator

Re: Sky sports App not working

sky sports app offered a updated yesterday to help manage virgin subcribers ect ,and guess what, yeah still not working!!!

0 Kudos
Reply
Kath_F
  • 29.14K
  • 1.13K
  • 2.28K
Forum Team
Forum Team
376 Views
Message 243 of 306
Flag for a moderator

Re: Sky sports App not working

Hi marcbrownett, 

Thanks for coming back to us here with an update. I can only apologise that the recent app update didn't help. 

The team are aware of this and will be looking to raise this again with the relevant teams. 

Once we have more information, we'll let you know. 

Apologies. 

Kath_F
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
jools19797979
  • 4
  • 0
  • 1
Tuning in
350 Views
Message 244 of 306
Flag for a moderator

Re: Sky sports App not working

Really can’t fathom why this is an issue. Surely Sky and Virgin should be working together to fix this. Kind of grudge paying for sky sports when only one option to watch is available seriously considering switching to Sky for everything. 

Natalie_L
  • 3.07K
  • 131
  • 262
Forum Team
Forum Team
298 Views
Message 245 of 306
Flag for a moderator

Re: Sky sports App not working

Hi jools19797979

 

Thank you for your post. 

 

We appreciate this must be frustrating and we just wanted to confirm that we have provided your details to the team handling this issue to investigate further. 

 

We will update the thread as soon as we have more information. 

 

Thanks 

 

 

Nat
0 Kudos
Reply
marcbrownett
  • 21
  • 0
  • 4
On our wavelength
281 Views
Message 246 of 306
Flag for a moderator

Re: no sky sports on virgin go!

a guy called mathew rang me yesterday to try to get  it sorted said he would call back today, when i told him about someone else said that to me weds and didnt get back,mathew said i am not like that i want to get this sorted out for you i will ring you today , he sounded genuine, ha guess what not a word ,thanks mathew and thanks virgin ,disgusting !!

0 Kudos
Reply
David_Bn
  • 6.21K
  • 273
  • 531
Forum Team
Forum Team
206 Views
Message 247 of 306
Flag for a moderator

Re: no sky sports on virgin go!

Good Morning @marcbrownett,

Can you please advise me if you have attempted to reset any devices your registered for the Sky Sports subscription on your TV Go account?

If you log into your TV Go account, via a web browser, you will be able to manage the devices that are currently using the Sky Sports application

Kindest regards,

David_Bn

0 Kudos
Reply
marcbrownett
  • 21
  • 0
  • 4
On our wavelength
198 Views
Message 248 of 306
Flag for a moderator

Re: no sky sports on virgin go!

thank s ben but again no joy ,instored virgin go on my pc its saying no subscription and error code ovp_00005 !

0 Kudos
Reply
newapollo
  • 8.01K
  • 1.17K
  • 2.19K
Very Insightful Person
Very Insightful Person
583 Views
Message 249 of 306
Flag for a moderator

Re: no sky sports on virgin go!

@marcbrownett 

Is your PC listed on this page? The page doesn't always open using Chrome, but should open if you use Firefox or Edge.

http://manage-virgintvgo.virginmedia.com/skydevices 

Also, you can't actually watch Sky Sports via the TV Go app, you need to install the web based Sky Sports player.

Go to skysports.com  click on Watch Sky Sports, select the program you want, a new screen opens saying log in to watch.

Then log in using your VM credentials via the Virgin TV UK option as shown in the screenshot below.

A new screen will open showing as per the second screenshot - if you haven't already installed the Desktop Player you will have the option to download it. If you already have the Desktop Player click on continue and the program should open in a new tab (this may behind any current browser screen you have open)

Log into Sky SportsLog into Sky Sports

Desktop playerDesktop player

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Problem Solved? Click to mark as a Helpful Answer or use Kudos to say thanks for a useful post


0 Kudos
Reply
marcbrownett
  • 21
  • 0
  • 4
On our wavelength
562 Views
Message 250 of 306
Flag for a moderator

Re: no sky sports on virgin go!

no good just get error ovp_00005  !

0 Kudos
Reply