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Tom_F
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Message 10 of 214
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Re: Sky sports App not working

Sorry for the ongoing problem with this r666mor. We may need to raise this with our IT team for further investigation. I'll send a PM so we can confirm the necessary details and hope to hear back from you soon.

 

Tom 

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andrewdnaylor
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Message 11 of 214
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Sky Sports App Login Errors

Hi, I've recently upgraded to the Sky Sports collection with VM. Unfortunately, I cannot access Sky Sports through their app because I keep getting this error message:

"There is a problem with your login. We can't check your account details right now. Please try again later."

I have an iPad Pro and iPhone XS - both with the most up-to-date OS. I have downloaded and redownloaded the apps, changed my VM login details and password etc. Nothing works, the error persists.

Can you/anyone help?

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Zoie_P
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Message 12 of 214
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Re: Sky Sports App Login Errors

Hi Andrednaylor,

thanks for your post 🙂

I am sorry to hear this are you able to watch from a laptop/desktop?

Thanks,

Zoie

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andrewdnaylor
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Message 13 of 214
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Re: Sky Sports App Login Errors

Hi Zoe

No, I am neither able to watch on a laptop/deskop not the app.

What's the solution?

Kind regards

Drew

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newapollo
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Message 14 of 214
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Re: Sky Sports App Login Errors

#

Hi andrewdnaylor,

Are you making sure that you sign in by clicking the correct icon? Also make sure you are using Virgin Account email address and password.

 

sky sports ios/android app log insky sports ios/android app log in

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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andrewdnaylor
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Message 15 of 214
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Re: Sky Sports App Login Errors

Hi Dave

Yes, I'm clicking the correct icon and using the correct VM login details, I've triple checked that...but yet, I still this this error message:

Screenshot 2020-10-12 at 14.21.39.png

Any help is gratefully received.

Kind regards

Drew

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Zoie_P
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Message 16 of 214
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Re: Sky Sports App Login Errors

Hi Andrewdnaylor,

I have logged in fine using chrome, what browser are you using? please let me know if this still an issue on a different browser.

Thanks,

Zoie

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andrewdnaylor
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Message 17 of 214
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Re: Sky Sports App Login Errors

Hi Zoie

It’s an issue on all my browsers, computers and the apps on both my iPhone and iPad. It’s a universal problem.

Many thanks

Drew

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Zoie_P
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Message 18 of 214
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Re: Sky Sports App Login Errors

Thanks for popping back, Sounds like we may need to raise an I.T ticket for you, I will pop you a private message asking for some details, keep your eye out for the purple envelope 🙂

Thanks,

Zoie

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Payne123
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Message 19 of 214
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sky sports app wont let me log in

The Sky Sports app wont let me log in via virgin media uk. When I type in my details it just says:

 

"Oops

There is a problem with your login.

We can't check your account details right now. Please try again later."

 

and has been saying that for the last month.

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