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clayrisk
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Message 21 of 43
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Re: Sky Sports App not working

Hi Natalie_L

It's just the sky sports app and any of the channels on that, I only want to watch live sport on there and I have the problems with that, not sure about any of the other people if they look at regular bits on there, and programmes you can get on Virgin Go I can watch no problems

Regards

clayrisk 

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claireb81
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Message 22 of 43
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Re: Sky Sports App not working

Just sky sports app. Virgin go directs me to the sky sports app anyway. 


@clayrisk wrote:

Hi Natalie_L

It's just the sky sports app and any of the channels on that, I only want to watch live sport on there and I have the problems with that, not sure about any of the other people if they look at regular bits on there, and programmes you can get on Virgin Go I can watch no problems

Regards

clayrisk 


 

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Message 23 of 43
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Re: Sky Sports App not working

When you get this error message,  do you notice any drop in internet connection? 

 

If this is not a connection issue, it would suggest an issue with the app itself.

 

Thanks 

 

 

Nat
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claireb81
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Message 24 of 43
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Re: Sky Sports App not working

It happens on Wi-Fi and 4G with me. 

Happens in different areas and places, not always same place. 

What steps should be taken next if it's an app issue? 

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SparkleyMush
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Message 25 of 43
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Re: Sky Sports App not working

Everything same as Claire. This issue is beyond ridiculous. It's almost as if nobody is looking into it. 

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SparkleyMush
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Message 26 of 43
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Re: Sky Sports App not working

Oh look. Live football is on. Same problem happens. Still no resolution. Still asking the same questions. Still the same rubbish apologies. Forums are full of people reporting the same issue and Virgin act surprised that it's happening.

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claireb81
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Message 27 of 43
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Re: Sky Sports App not working

Yep same every saturday/Sunday.

But I must admit, eurosport is working fine on the virgin go app.

I'm watching the snooker now. 

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SparkleyMush
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Message 28 of 43
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Re: Sky Sports App not working

I have no problem with Virgin GO either. Only the sky sports app. I'm sick of being told that's its a Sky problem. I don't pay Sky. I pay Virgin. If I've bought a tin of beans from Asda and there is something wrong I don't complain to Tesco. I'm not sure what the rules are for getting out of a contract but I'm not getting a service I'm paying for and that I was sold as part of the package. As soon as I can I'm going back to Sky.

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claireb81
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Message 29 of 43
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Re: Sky Sports App not working

Totally agree. 

I spend a lot of weekends working so this getting beyond a joke. Like to watch the football on my breaks. 

Tempted to join sky too!!

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Message 30 of 43
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Re: Sky Sports App not working

Can you uninstall and reinstall the app please to see if this improves things for you?

Regards

Lindsey_C Forums Team

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