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Message 11 of 43
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Re: Sky Sports App not working

Ah I see. 

 

Has it ever worked?

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Message 12 of 43
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Re: Sky Sports App not working

Hi Ben_N

Yes it worked without any problems until a few months ago, I thought it was my end. Tablets are both up to date software and uninstalled the sky sports app a few times and re-installed, but still having this problem

clayrisk

 

 

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Message 13 of 43
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Re: Sky Sports App not working

I see. 

 

Have you been in touch with Sky regarding this? 

 

Do you know if it stopped working after an update?

 

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Message 14 of 43
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Re: Sky Sports App not working

I am not 100% certain but I think I have read elsewhere that Sky said to get in touch with Virgin as it is appears to be ok their end

Also not aware that it was after any certain update

clayrisk

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Message 15 of 43
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Re: Sky Sports App not working

Ah I see. 

 

Is there an error issue that appears when you try and log in and use this? 

 

Thanks

Ben_N

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Message 16 of 43
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Re: Sky Sports App not working

I don't have any error issues when logging in, not sure about the other people on here, but for me I can be watching a game for 30 mins or 1 min then up pops the play_back_error issue 

clayrisk

 

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Message 17 of 43
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Re: Sky Sports App not working

Once it has happened once does it happen right away when starting the app up? 

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Message 18 of 43
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Re: Sky Sports App not working

No as I said it can be 1 min into watching something or 30 mins, no particular set time of when it happens

clayrisk

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Message 19 of 43
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Re: Sky Sports App not working

Same as clayrisk. Error message appears when it's been playing. Sometimes after a minute. Sometimes I manage to get throught to half-time of a match.

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Message 20 of 43
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Re: Sky Sports App not working

Thank you clayrisk. 

 

Can you please confirm if you experience this problem whilst using Virgin Go directly for other channels or is it a particular channel on the Sky Sports app?

 

Thanks, 

Nat
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