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Kath_F
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Message 11 of 21
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Re: Sky Sports App Not Working

Thanks for confirming this for me. 

Can you please let me know the following so I can raise this up to IT please: 

  • The device you are using?

If using a mobile device:

  • The iOS or Android version it is using?
  • What app version are you using?
  • Are there any updates to run on the app or the device?

If using a browser:

  • The browser you are using?
  • Is this fully up to date?
  • Does trying in another browser make any difference?

Once I have these answers, I'll get an IT Ticket raised for you. 

Thanks,

Kath_F
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RianLal
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Message 12 of 21
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Re: Sky Sports App Not Working

Hi Kath,

Thanks for your help.

The Devices used

1. IOS 14.7 using Sky App version 8.21.1 TV Go version 4.33.0  A

All apps are up to date 

2. Browser Google Chrome version 92.0.4515.107

3. Browser Microsoft Edge version 91.0.864.71

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Kath_F
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Message 13 of 21
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Re: Sky Sports App Not Working

Thanks KR. 

 

I have raised this with the IT department now. As soon as I have an update for you, I will let you know. 

 

Thanks, 

Kath_F
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RianLal
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Message 14 of 21
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Re: Sky Sports App Not Working

Hi Kath,
I hope all is well

Has there been any update from IT? 

 

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Zach_R
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Message 15 of 21
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Re: Sky Sports App Not Working

Hi @RianLal,

I'm afraid that there hasn't been an update just yet. Apologies.

Thanks,
 



Zach - Forum Team


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Kath_F
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Message 16 of 21
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Re: Sky Sports App Not Working

Hi @RianLal

Thanks for your patience whilst I waited to hear back from the IT Team. 

I can confirm they have now done what they needed to do to get this resolved for you. 

Can you please try accessing the content and let me know via this thread how you get on. 

Many thanks,

Kath_F
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RianLal
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Message 17 of 21
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Re: Sky Sports App Not Working

Hi Kath,

Thank you for getting back to me.

This still does not work 

KR

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FootyFanatic
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Message 18 of 21
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Re: Sky Sports App Not Working

A Month to get this sorted? And still not fixed. I have a similar issue now been 3 weeks. Multiple calls and nothing. Absolute pathetic service. 

Zach_R
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Message 19 of 21
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Re: Sky Sports App Not Working

Hi @RianLal,

That's a shame to hear. Thank you for the update.

We've liaised with the IT team to make them aware so that they can investigate further. We'll let you know once we have any further update.

Thanks,
 



Zach - Forum Team


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Zach_R
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Message 20 of 21
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Re: Sky Sports App Not Working

Hi @FootyFanatic,

I can see that my colleague responded to you about your concerns on a different forum post yesterday.

We'll assist you further from there.

Thanks,
 



Zach - Forum Team


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