Menu
Reply
andrewdnaylor
  • 4
  • 0
  • 0
Joining in
852 Views
Message 1 of 8
Flag for a moderator

Sky Sports App Login Errors

Hi, I've recently upgraded to the Sky Sports collection with VM. Unfortunately, I cannot access Sky Sports through their app because I keep getting this error message:

"There is a problem with your login. We can't check your account details right now. Please try again later."

I have an iPad Pro and iPhone XS - both with the most up-to-date OS. I have downloaded and redownloaded the apps, changed my VM login details and password etc. Nothing works, the error persists.

Can you/anyone help?

0 Kudos
Reply
Zoie_P
  • 2.94K
  • 137
  • 236
Forum Team
Forum Team
412 Views
Message 2 of 8
Flag for a moderator

Re: Sky Sports App Login Errors

Hi Andrednaylor,

thanks for your post 🙂

I am sorry to hear this are you able to watch from a laptop/desktop?

Thanks,

Zoie

0 Kudos
Reply
andrewdnaylor
  • 4
  • 0
  • 0
Joining in
411 Views
Message 3 of 8
Flag for a moderator

Re: Sky Sports App Login Errors

Hi Zoe

No, I am neither able to watch on a laptop/deskop not the app.

What's the solution?

Kind regards

Drew

0 Kudos
Reply
newapollo
  • 6.5K
  • 1.02K
  • 1.61K
Very Insightful Person
Very Insightful Person
403 Views
Message 4 of 8
Flag for a moderator

Re: Sky Sports App Login Errors

#

Hi andrewdnaylor,

Are you making sure that you sign in by clicking the correct icon? Also make sure you are using Virgin Account email address and password.

 

sky sports ios/android app log insky sports ios/android app log in

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks


0 Kudos
Reply
andrewdnaylor
  • 4
  • 0
  • 0
Joining in
399 Views
Message 5 of 8
Flag for a moderator

Re: Sky Sports App Login Errors

Hi Dave

Yes, I'm clicking the correct icon and using the correct VM login details, I've triple checked that...but yet, I still this this error message:

Screenshot 2020-10-12 at 14.21.39.png

Any help is gratefully received.

Kind regards

Drew

0 Kudos
Reply
Zoie_P
  • 2.94K
  • 137
  • 236
Forum Team
Forum Team
341 Views
Message 6 of 8
Flag for a moderator

Re: Sky Sports App Login Errors

Hi Andrewdnaylor,

I have logged in fine using chrome, what browser are you using? please let me know if this still an issue on a different browser.

Thanks,

Zoie

0 Kudos
Reply
andrewdnaylor
  • 4
  • 0
  • 0
Joining in
336 Views
Message 7 of 8
Flag for a moderator

Re: Sky Sports App Login Errors

Hi Zoie

It’s an issue on all my browsers, computers and the apps on both my iPhone and iPad. It’s a universal problem.

Many thanks

Drew

0 Kudos
Reply
Zoie_P
  • 2.94K
  • 137
  • 236
Forum Team
Forum Team
334 Views
Message 8 of 8
Flag for a moderator

Re: Sky Sports App Login Errors

Thanks for popping back, Sounds like we may need to raise an I.T ticket for you, I will pop you a private message asking for some details, keep your eye out for the purple envelope 🙂

Thanks,

Zoie

0 Kudos
Reply