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Sky Comedy

Will Sky Comedy be replacing Universal Channel (already unavailable) on Virgin GO ?

When?

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Re: Sky Comedy

Hi pdfbt40,

 

Thanks for posting. 

 

Universal has been replaced with Sky Comedy as of Monday so you should see that updated now.

 

Hope that helps.

 

Thanks

 

Melissa 

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Re: Sky Comedy

Maybe it has on main TV, but on Monday Universal was still in place on Virgin TV GO with "Channel Unavailable" as the current programme.

Thats why I stated this thread, as like you I knew what had been announced!!

Tonight Universal has gone, but I can't see Paramount Network on Virgin TV GO.

How about checking what's happened rather than just repeating what was meant to happen, but doesn't seem to have happened - yet.
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Re: Sky Comedy

@Melissa_F 

Hi, Melissa, I have just checked on the TV Go app and cannot see the new Sky Comedy channel on the list.

Can you check if it is indeed supposed to be available on VM TV Go.

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Re: Sky Comedy

I can assure you we are checking, and our team are looking in to this now. 

 

Is this the same on both the app and player?

 

Do you have the latest software update?

 

Thanks

 

Melissa 

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Re: Sky Comedy

Really?  You expect me to have Virgin TV GO on all my mobile devices AND PCs (app and browsers) so I can check it for you??

Bit more info - I can see Paramount in the Settings - Channels, but not Live TV on my Android Phone.
Can't be like BBC Channels. You can at least see them in the Live TV list, just have to change App to IPlayer to watch them!!

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Re: Sky Comedy

Thanks for getting back to us about this, as there has been a recent change to the channels your device may need an update in order to show the new information. 

Megan_L

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Re: Sky Comedy

Really. I suppose I wouldn't have done that on day 2 of the changes on all devices inv V6?

Please don't be like most of the Customer Service Agents working through the first few lines of their fault tree!?

As a Chartered Professional Engineer (Multi-skilled but including C&I for a decade) I've already got to the bottom of the page.

I'm telling you the anomalies in the service for you to acknowledge you can reproduce it or not, not go back to the first basic steps again.
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Re: Sky Comedy

Thank you for the feedback here relating Sky Comedy.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Sky Comedy

"Thanks for getting back to us about this, as there has been a recent change to the channels your device may need an update in order to show the new information. 

Megan_L"

As another contributor to this thread, I have deleted all app data for the TV Go app and then re-signed in.  The app is up-to-date version wise.

Following this I still cannot see Sky Comedy or Paramount network in the list of live channels.

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