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Midge1064
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Message 21 of 26
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Re: Recording is not possible error

Both boxes are connected  as I can see both on my tv go app. 

My tv go app is v4.34.4(4.34.23.104) and I’m on iPhone 13. App has been deleted and reinstalled several times. 

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Midge1064
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Message 22 of 26
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Re: Recording is not possible error

0A6EDAFE-A7B5-4B63-A47C-CE78B2913D1F.png

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Akua_A
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Message 23 of 26
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Re: Recording is not possible error

Thank you for the update @Midge1064.

Have you been able to try connecting the 2nd box to a TV and to a hub to see if the issue resolves? Also you completely unable to see the recorded button or are you just unable to record?

Thanks,

Akua_A
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Midge1064
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Message 24 of 26
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Re: Recording is not possible error

I haven't hooked up the second box to the tv (only have one tv atm) but they both show on my phone.  The record option is not there on anything.9FCCA0D6-5967-4765-AEFC-352CC3B3EBEC_1_201_a.jpeg

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dianoga
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Message 25 of 26
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Re: Recording is not possible error

Mine showed up on the app too but I had exactly the same problems. You definitely need to try swapping the boxes over, connect the one that hasn’t been used to the hub, delete and see what happens- this sorted the issue, after which I then just swapped the boxes over again and it has worked fine ever since 

Midge1064
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Message 26 of 26
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Re: Recording is not possible error

It's working 😁. I did what you said - plugged in the second box to the tv and let it update.  That then also gave me the 'recordings' option that was missing from settings, to make sure the lounge was the default box.  We've now put the original box back on and the record button is now on the TV go app.  Thank you for your help.