on 24-08-2022 14:59
It won't let me sign in via the app on my phone. It works fine on my laptop. I have deleted and reinstalled the app but it still doesn't work.
on 25-08-2022 15:11
Welcome back the community
Sorry to hear that you've not been able to sign onto the TVGO app on your phone. What error code or message do you see when you try to log in?
on 31-08-2022 19:53
Here is the message I get
on 01-09-2022 20:28
Hi gurpal1305, thanks for the message and welcome back to the forums.
I am sorry to hear that you are having issues with the TVGO service
Can you confirm if this is the same on the laptop also?
on 13-09-2022 19:09
It works fine on the laptop
on 14-09-2022 19:19
I'm so sorry to hear that this is happening and thank you for confirming @gurpal1305
Can you confirm what make and model phone you have? Are you also using the most up to date version of the app?
Are you able to access your account on other phones at all?
on 01-10-2022 13:34
It works on the laptop, just not on my mobile phone s21 ultra
on 02-10-2022 16:12
Have you checked for any updates to either handsets software or the TV Go app? Also, can you delete the cache for the app and try again for us please?
on 03-10-2022 11:03
I have tried that all.
My phone is up to date. The app has been deleted and installed. All app data has been deleted including cache.
It is still not working
on 04-10-2022 11:11
Thanks for expanding. Can you also confirm any other troubleshooting that you've performed in an effort to remedy this issue?