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Westy95
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Re: Sky sports App not working

Still experiencing the same issue, can you please help

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Westy95
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Sky sports app login issues

Hi there, 

I keep getting the same error message when I try to log into the sky sports app using my virgin media log in details. It says “there is a problem with your log in. we can’t check your account details right now, please try again later”

I have had this for over a month now. I have reinstalled the app, tried via a browser and tried on different devices but this problem persists. I have called virgin tech twice and they have told me that they are raising a ticket with IT and the issue should be resolved in 48 hours but I still have this issue and they haven’t got back to me. Disappointed to have this issue with the amount I pay to have access to sports channels and this service.

please help

 

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Westy95
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IT Ticket

Could I also have a ticket raised. Not had any private message so far. 

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John_GS
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Re: IT Ticket

Hi @Westy95

 

Thanks for coming back to us. I'll send this now for you.

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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