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Message 31 of 42
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Re: {Update} TV Go - Missing Channels

Same for me, can't sign in Android or Windows, app or browser.  It occasionally lets me sign in but then my Sky Sports and BT Sports channels are missing.

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Message 32 of 42
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Re: {Update} TV Go - Missing Channels

So, checked this evening.

So far, looks like the app is back in working order!

Haven't checked on the windows app. But looks good.

Good work!

Could've done with a bit more in the way of acknowledgment, but glad it's back.

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Message 33 of 42
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Re: {Update} TV Go - Missing Channels

Skysports news and BT sport and other premium channels 

IOS 13.2

Maxit package

Birmingham 

I have attempted your suggestion however I’m still unable to view and access those channels. Can you please tell me when this is going to be rectified because I am paying for a service I can not use? 

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Message 34 of 42
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Re: {Update} TV Go - Missing Channels

My Mobile App and Windows TV Go app are now working..... let’s see if it lasts. Maybe I was just lucky when I signed in....

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Message 35 of 42
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Re: {Update} TV Go - Missing Channels

Finally

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Message 36 of 42
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Re: {Update} TV Go - Missing Channels

That worked 👍👍👍👏

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Message 37 of 42
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Re: {Update} TV Go - Missing Channels

The web-based virgingo has worked tonight on Chrome.

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Message 38 of 42
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Re: {Update} TV Go - Missing Channels

Think it might actually finally be fixed, fingers crossed it stays that way!! Still think we all should get some kind of compensation or money off next bill though for paying full whack for a service that didnt work for a good couple of months! 

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Message 39 of 42
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Re: {Update} TV Go - Missing Channels

Hi All, 

We believe this issue may be resolved. 

If you are still seeing missing channels when signed into TV Go, please try the fix listed in the first message of this thread. 

Let us know how you get on. 

Thanks

Mod Team

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Message 40 of 42
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Re: {Update} TV Go - Missing Channels

What if you can't login, app doesn't do anything when I click on Sign-in or Register. Just spins when I click "Skip sign in".

This is on Windows 10 machine, and yes I have uninstalled etc.

Is there a fix for this?
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