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FlyingZebra
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Message 41 of 60
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Re: Only available at home error message

Hi all - just adding my name here to this issue list as well.

I have been having the same issue - on box firmware 4.31, completely unable to stream any recordings from the main box showing the 'not at home' error.

Same issue in diagnostics with CPE IP showing as 'Unknown'. Yet appears fairly easy to find the CPE IP - it looks to have registered on the router with a dns name of virgin-tv-1, so the network is easily able to access it simply by querying this DNS name. It will allow me to push/pull programmes from the app to/from the main box.

Hoping someone from Virgin can step in and provide an update here - it's very frustrating having issues such as this, especially when telephone support are completely unable to assist.

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Laurie_C
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Message 42 of 60
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Re: Only available at home error message

Hi @FlyingZebra,

 

Thanks for getting in touch, and for providing those details, it is much appreciated. This issue is currently with the relevant team, and we will post an update on this thread as soon as we have one.

 

Kind regards,

Laurie

 

Laurie_C
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synner
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Message 43 of 60
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Re: Only available at home error message

Hi all,  

A new version of the app appears to have been released (4.32.1) and recording playback now appears to be working.

Thanks

Bri

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starlir
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Message 44 of 60
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Re: Only available at home error message

Yes I can confirm this works for me on iPhone on iOS 14.7 beta 2. Will try iPad later.

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Hayley_S
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Message 45 of 60
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Re: Only available at home error message

Hello @synner,

 

Thank you for updating everyone with this information 🙂

 

I am glad to see this is working for you and others.

 

Many thanks,

Hayley
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starlir
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Message 46 of 60
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Re: Only available at home error message

iPadOS 14.7 Beta 2 also working ok now.

Hayley_S
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Re: Only available at home error message

Perfect 🙂 Thank you for this information @starlir

 

This is great news! 

Hayley
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FlyingZebra
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Message 48 of 60
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Re: Only available at home error message

I can also confirm that the latest update on iOS (4.32.1) has resolved this issue for me on the latest iOS (14.6) 

The only thing that may be of use for anyone having the same issue - on one of my devices I did have to delete the app fully and reinstall from scratch to get it working but now both iPhone and iPad are working.

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Vickyf13
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Message 49 of 60
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Re: Only available at home error message

Is there any more updates on this issue please? It was working ok then I installed the new hub and now I keep getting the stupid message about home, when I’m right next to box! So frustrating 

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Gareth_L
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Message 50 of 60
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Re: Only available at home error message

Hello Vickyf13

Sorry to hear this

Would you be able to explain in a bit more detail what the issue is please 

That way we can look at this in more detail

Gareth_L

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