Menu
Reply
Steven_L
  • 8.37K
  • 505
  • 851
Forum Team
Forum Team
288 Views
Message 11 of 17
Flag for a moderator

Re: Not available in your region

Thanks for confirming your details via private message @Michael_burdiss.

 

One more question with regards to your VPN, are you able to access tv go when using your VPN as mentioned earlier it wasn't connected?

 

I want to cover all the bases before I log this with the team, so I have all the information to go on.

 

Regards,

Steven_L

 

 

0 Kudos
Reply
Michael_burdiss
  • 8
  • 0
  • 0
Joining in
285 Views
Message 12 of 17
Flag for a moderator

Re: Not available in your region

Hi Steven,

I don't have a VPN as it's a works ipad I haven't done anything to the settings. It's just when I go to settings it just says "not connected" and then when I open that menu it just has "add VPN configuration" so I don't the ipad has ome set up.

Regards

Mike 

0 Kudos
Reply
Steven_L
  • 8.37K
  • 505
  • 851
Forum Team
Forum Team
269 Views
Message 13 of 17
Flag for a moderator

Re: Not available in your region

Thanks for coming back to us @Michael_burdiss.

 

Does this happen via a data connection aswell or just a connection via your hub?

 

Regards,

Steven_L

0 Kudos
Reply
Michael_burdiss
  • 8
  • 0
  • 0
Joining in
266 Views
Message 14 of 17
Flag for a moderator

Re: Not available in your region

Hi Steven,

Thanks for the message.

I've tried to use the mobile data on the works sim card, the virgin internet on the wifi and I also tried to use my phone as a hot spot.

Sadly each one was unsuccessful in getting the Virgin app to play any content. 

Regards

Mike

0 Kudos
Reply
Steven_L
  • 8.37K
  • 505
  • 851
Forum Team
Forum Team
244 Views
Message 15 of 17
Flag for a moderator

Re: Not available in your region

Thanks for coming back to me @Michael_burdiss.

 

I'm sorry that I have asked numerous questions, I do have two more questions, then we can log this with our support team.

 

Would you be able to use your mobile as hotspot and then try to connect via the mobile, to see if this works or not?

 

Also have you spoken to your companies IT department for them to check this, to see if there are any limitations on the ipad that would be causing this?

 

Regards,

Steven_L

0 Kudos
Reply
Michael_burdiss
  • 8
  • 0
  • 0
Joining in
241 Views
Message 16 of 17
Flag for a moderator

Re: Not available in your region

Hi Steven,

Thanks for your message.

IT are not aware of any reason, they are under the impression that as other platforms such as Netflix, Sky sports app etc work then the Virgin app should also work.

I have tried to use my home wifi and also my phone as a hotspot but both without success.

Regards

Mike 

0 Kudos
Reply
Robert_P
  • 4.02K
  • 189
  • 370
Forum Team
Forum Team
208 Views
Message 17 of 17
Flag for a moderator

Re: Not available in your region

Thanks for letting us know Mike, this certainly is a strange situation and I'm going to escalate this this to get it looked into further.

 

Once I have an update on this I will let you know here, apologies for the delays in getting this resolved.

 

Rob

0 Kudos
Reply