Welcome to our Community Forums! Thank you for your review, and I'm sorry to hear that you're experiencing some issues when trying to use the TVGo App on your iPad! I can understand that this could be quite frustrating.
We appreciate @japitts taking a look into this to help you already.
Can you tell us if you're using a VPN on your iPad at all? Is this causing this issue?
Yep other streaming works fine (skygo previously, netflix etc)
If I go onto the Virgin go app and try and watch sky sports it redirects me to the sky sports app and plays just fine (same as BBC iplayer) problem seems to be limited soley to watching things on the actual virgin app.
In that case we would need to get this looked into further by our IT support team, I will send over a private message to you now, so that we can clear account security and get this looked into further for you.
I will send the message over in a moment and we can get started investigating this issue for you.