Virgin Media Community

[Keith154]

I can not access sky sports on my iPad works ok on Samsung phone. Have tried turning off, reloading app etc. still says video unavailable.

[Serena_C]

Hi @Keith154

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding accessing the Sky Sports app on your iPad. Have you tried deleting and re-installing the app on your iPad? Is your iPad all up to date with updates?

Kind regards,

Serena

[Keith154]

Hi, yes to both. Still no go.

[Kath_F]

Hi Keith154, 

Thanks for coming back to us on this one and apologies it's still not working. 

Has the app allowed you to log in successfully on the iPad? 

Are you getting the error when trying to live stream a channel or when trying to watch a recording or Catch up / On Demand content? 

Do you get this error on everything you try? 

Can you give us some specific examples of what you're trying to watch so we can try and replicate it here?

A screenshot of the error would also be great. 

Pop back and keep us posted. 

Thanks, 

[Keith154]

Hi Kath,

it is only when trying to watch live on sky sports. Screen shot attached.

Keith

[BenMcr · Accepted solution]

You've got a 'VPN' icon in the top right. What service is that from and can you try Sky Sports with that turned off?

[Keith154]

Hi Ben,

I disconnected VPN and yes it worked. I then reinstalled VPN and still worked. Looks to be ok now.

Thanks everyone for your help with this.

Keith154

[BenMcr]

Glad it's now working.

At a guess I'd assume that at some point during start-up the app checks for something the VPN blocks and then stores it in the app. Maybe a UK IP check or other location check as Sky Sports is UK only and the device.

No idea if that's the case though, or how long the app will work with the VPN enabled now it is.

[Serena_C]

Hi @Keith154

Thanks very much for getting back to us, it's great to hear that Sky Sports is working for you now! Thanks for letting us know 🙂 If you have any further issues please do get back in touch.

Kind regards,

Serena