Virgin Media Community

[ginola26]

Same problem as recent posts.One Pc used for years.Old problem re closing and device recognition resurfaced after an automatic up date of microsoft edge.

In trying to solve  cach problem my Device allocation has expired.Need a reset to attempt to resolve issue please

[Kain_W]

Apologies for the issues faced ginola26,

Welcome back to the community.

To get this sorted I've dropped you a PM so we can discuss further.

Thanks,

[Kain_W]

Hi ginola26,

I'm just writing publicly to update the thread with the progress made.

All devices should now be reset meaning you can now register the wanted devices!

If you do have anymore queries then be sure to pop back up to the team so we can investigate.

All the best and take care,

[blockfire]

Hi Kain, could you please reset my devices on my account please as I have had the same issues.

Many Thanks

[Ayisha_B]

Hi @blockfire,

Welcome back to our Community Forums and thanks for your post 🙂

I will be more than happy to help with this.

Will pop you a PM now!

Hope to hear from you soon.

[Ayisha_B]

Thanks for your time via PM @blockfire 

The registered devices have now been reset 🙂

Let me know if you need help with anything else.