on 23-09-2021 15:02
Hi. I've tested positive for COVID-19, self-isolating in my bedroom but can't view the Ryder Cup Sky Sports channel via my Virgin UK Media ID on Windows 10. Please assist!
on 23-09-2021 16:06
Hi Nicollers,
Wishing you a speedy recovery.
You can no longer use the Sky Sports app on a computer.
Have you tried the Sky Sports Player?
https://www.virginmedia.com/help/watching-sky-sports
"Go to skysport.com and select Log In
on 23-09-2021 16:20
Hi Dave
Thanks for your message. Those are the steps I followed but no joy.
on 24-09-2021 16:29
Hi @Nicollers
Welcome to our Community Help Forum 🙂
Sorry to hear that you have tested positive for Covid-19, wishing you a speedy recovery.
Apologies that you are experiencing difficulty watching Sky Sports, what browser are you using? Have you tried clearing your casche and using a different browser?
Kind regards,
Serena
on 24-09-2021 16:35
Hi Serena
I have tried clearing the cache and have used Chrome, Edge and Firefox. None work and I still get:
Regards
Ian
on 25-09-2021 17:42
Thank you for your reply Nicollers.
Can you please confirm if you have cookies enabled and that the page is listed as trusted within your browser?
Please also check that your browser is set to allow protected content and that pop ups are enabled.
Let us know how you get on.