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AM44
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Device management

Please can somebody help, they say I have 5 devices set up but 4 of them are the same device and cannot be changed for 9 days

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Emily_G
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Re: Device management

Thanks for the post AM44 and welcome to our community.

 

In this situation we would need to reset the device change allowance for you by passing security on the account.

 

I'll pop you over a private message to do this now.

 

Thanks, Emily.

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John_GS
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Re: Device management

Thanks for joining me on PM @AM44

 

Just to update the thread, the TV GO devices have been reset.

 

Please if you clear cache/cookies, keep the Virgin TV GO ones as this apparently causes the multiple registrations to happen

 

Kind regards,

John_GS
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