Device Management Sky Sports App

[andrewkaye2809]

Hi, I am trying to find how to manage my devices registered on the sky sports app but cannot find how to do it? Tried speaking to customer services via Whattsapp but getting no reply. Every time I go on to the app to watch it comes up with ‘device limit reached contact your service provider’.

Virgin media website tells you to go to settings then device management then manage sky apps but there is no option for this on their website?

Is there a way of resetting the devices and starting again?

[newapollo · Accepted solution]

 @andrewkaye2809 

You should be able to manage your Sky Devices by logging into http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure the url is http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

[andrewkaye2809]

Thank you

[mickthemunch]

Your comment about using Edge not Chrome proved to be the solution when I found this thread.

[Martin_N]

We're glad to see the VIP's were able to assist with this mickthemunch.

^Martin

[DANRODDY7]

This does not work again.... the link is broken and device management is not working across desktop URL links and the VirginTV Go mobile application. I've raised this on Twitter a week ago and still not fixed. http://manage-virgintvgo.virginmedia.com/skydevices DOES NOT WORK

[Daniel_Et]

Hi @DANRODDY7 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

What's the latest information you've been provided on Twitter in terms of us dealing with this matter?

Information the how to use the Sky Sports app can be found here.

Please pop back to us at your earliest convenience.

Regards,
Daniel

[DANRODDY7]

Customer support via Twitter, have basically told me to turn it off and on, which as I said isn't working, nor is changing browser or deleting cache and cookies - Because it's an internal error.... if you try and click that link I sent you in the first thread you'll see it's a dead link and the link you've sent me doesn't do anything to solve anything: 

How to manage Sky Sports app device limit

Want to watch on a seventh device? You can swap 3 devices a month by removing one you’ve already registered:

1. Go to virgintvgo.virginmedia. > Settings > Device Management.
2. Sign in with your My Virgin Media account (if prompted) and tap Manage My Sky Devices.
3. Choose the device your removing > Delete.
4. Watch the Sky Sports app on your new device and it will register itself automatically.

this is something i copy and pasted from the link you sent me, and this is everything I can't do because the link doesn't work, as per my first message. 

[Daniel_Et]

Hi @DANRODDY7, thank you for your response.

Although we can't seem to open the link in your first message (http://manage-virgintvgo.virginmedia.com/skydevices), the link on the website (virgintvgo.virginmedia.com) appears to be working fine. Are both not working for you?

Regards,
Daniel

[DANRODDY7]

It's the skydevices one that isn't working. 

Which is the link we need to use to be able to edit the devices and this is the one that is broken... which is why you cant open it!