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DEVICE MANAGEMENT

Hi,

I have given up waiting.. and waiting .. and waiting in the VM phone queue, so I will try here. This is also after trying the "live chat" , to be told the following:

SA greeter
 at 14:01, Aug 30:

Hi, I'm the Virgin Media Automated Assistant. Our team have finished for the day and will be back at 8am in the morning...
 
at 14.01 ? Jeez.. a short day!!
Anyway, I cant add a new device in TV Go, so need them reset/cleared in DEVICE MANAGEMENT. Can anyone from VM help regarding this.? To be honest, I dont know why the customer cant remove devices, after all, it is MY account.
HELP !!!!!
Nick
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Re: DEVICE MANAGEMENT

Hi nmcculloch, thanks for your post.

 

Sorry for any trouble getting in touch about your registered TV Go devices.

 

I understand the reason the teams on the phone are unable to do this is due to issues around licensing etc. However I appreciate that sometimes technical issues can happen, so would be happy to take a look & see if there's anything we can do to help.

 

I'll send a PM shortly to confirm a few details (look out for the purple envelope) and hope to hear back from you soon.

 

Tom

 

 

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Re: DEVICE MANAGEMENT

Has this been sorted as I can’t change a device

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Re: DEVICE MANAGEMENT

For me, Yes. Virginmedia cleared my devices.

 

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Re: DEVICE MANAGEMENT

Who do I need to contact as it looks as if that’s part of the problem 

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Re: DEVICE MANAGEMENT

the issue was resolved via Private Message from VM via this forum.

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Re: DEVICE MANAGEMENT

Virgin media are you able to see this message as I, like many customers seem to have the same issue time after time.

it says I have 5 of 5 devices registered, 2 being the same iPad and 2 being the same mobile phone plus my old one.

why I can’t just delete my devices myself is beyond me, why do I need to seek help from a Virgin media representative?

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Re: DEVICE MANAGEMENT

Hi jackoswhorld,

 

Thanks for your post and reaching out to the community forums. I can reset from here. Can you try accessing TV GO now? 

 

Cheers,

Corey C

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