I have given up waiting.. and waiting .. and waiting in the VM phone queue, so I will try here. This is also after trying the "live chat" , to be told the following:
at 14:01, Aug 30:
Hi, I'm the Virgin Media Automated Assistant. Our team have finished for the day and will be back at 8am in the morning...
at 14.01 ? Jeez.. a short day!!
Anyway, I cant add a new device in TV Go, so need them reset/cleared in DEVICE MANAGEMENT. Can anyone from VM help regarding this.? To be honest, I dont know why the customer cant remove devices, after all, it is MY account.
Sorry for any trouble getting in touch about your registered TV Go devices.
I understand the reason the teams on the phone are unable to do this is due to issues around licensing etc. However I appreciate that sometimes technical issues can happen, so would be happy to take a look & see if there's anything we can do to help.
I'll send a PM shortly to confirm a few details (look out for the purple envelope) and hope to hear back from you soon.