Some further investigation and I’ve established that my iPad software level is not the culprit.
When I have this issue, it is my Norton 360 security software which is stopping the Virgin TV Go app from being passed the IP address of the TV 360. If I toggle Norton 360’s own VPN on, it doesn’t allow the IP address through. With VPN toggled off, the IP address is provided and the Virgin TV Go app allows recordings to be watched.
This suggests that one area to look at if you suffer this problem is any security software you may have on your mobile device.
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