on 08-04-2022 14:06
Tried to set recording on my virgin box when away but says virgin box is offline but it is not as can view a programme when using my sling box app so any ideas what us going on
on 12-04-2022 19:24
Hi @Fantazein
Thank you for your further response.
Has the help kindly provided by @Ernie_C resolved the issue for you?
If you do need any further assistance please pop back to us here.
Vikki - Forum Team
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on 12-04-2022 21:16
No still have issues
on 12-04-2022 21:19
…but what about the requested screenshot of the Diagnostics page which may provide useful information?
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on 12-04-2022 22:06
on 12-04-2022 22:08
on 12-04-2022 22:39
Both these show that you are suffering from the CPE IP Unknown issue which Virgin Media are aware of but for which there is no definitive answer. This issue is generally intermittent, sometimes working and sometimes not. It only works when the CPE IP field has a valid IP address on the same subnet as the mobile device.
In your case, the two cases show the mobile device connected to both a TPlink device and your Hub’s native WiFi.
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12-04-2022 22:43 - edited 12-04-2022 22:43
Another notable issue in your screenshots is that MQTT CPE status is OFFLINE.
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on 13-04-2022 06:55
Whatever that means
on 15-04-2022 11:22
Still cannot record from virgin go app checked settings and box is set to fast start tried to set active start still no good
on 16-04-2022 11:48
Wish someone can sort this issue out