Virgin Media Community

[Vikki_M]

Hi @Fantazein

Thank you for your further response.

Has the help kindly provided by @Ernie_C resolved the issue for you?

If you do need any further assistance please pop back to us here.

[Fantazein]

No still have issues

[Ernie_C]

…but what about the requested screenshot of the Diagnostics page which may provide useful information?

[Fantazein]

 

[Fantazein]

 

[Ernie_C]

Both these show that you are suffering from the CPE IP Unknown issue which Virgin Media are aware of but for which there is no definitive answer. This issue is generally intermittent, sometimes working and sometimes not. It only works when the CPE IP field has a valid IP address on the same subnet as the mobile device.

In your case, the two cases show the mobile device connected to both a TPlink device and your Hub’s native WiFi.

[Ernie_C]

Another notable issue in your screenshots is that MQTT CPE status is OFFLINE.

[Fantazein]

Whatever that means 

[Fantazein]

Still cannot record from virgin go app checked settings and box is set to fast start tried to set active start still no good

[Fantazein]

Wish someone can sort this issue out