Menu
Reply
Vikki_M
  • 594
  • 14
  • 41
Forum Team
Forum Team
353 Views
Message 11 of 35
Flag for a moderator

Re: Cannot set recording from virgin go app

Hi @Fantazein

 

Thank you for your further response.

 

Has the help kindly provided by @Ernie_C resolved the issue for you?

 

If you do need any further assistance please pop back to us here.

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Fantazein
  • 82
  • 1
  • 0
On our wavelength
345 Views
Message 12 of 35
Flag for a moderator

Re: Cannot set recording from virgin go app

No still have issues

0 Kudos
Reply
Ernie_C
  • 19.36K
  • 2.12K
  • 4.94K
Very Insightful Person
Very Insightful Person
342 Views
Message 13 of 35
Flag for a moderator

Re: Cannot set recording from virgin go app

…but what about the requested screenshot of the Diagnostics page which may provide useful information?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Fantazein
  • 82
  • 1
  • 0
On our wavelength
331 Views
Message 14 of 35
Flag for a moderator

Re: Cannot set recording from virgin go app

79C39E44-4E10-44AA-B3FD-9D9941A63D3E.png

0 Kudos
Reply
Fantazein
  • 82
  • 1
  • 0
On our wavelength
330 Views
Message 15 of 35
Flag for a moderator

Re: Cannot set recording from virgin go app

CBD5EAD4-F17D-4A3D-87A7-906E57D9C5EB.png

0 Kudos
Reply
Ernie_C
  • 19.36K
  • 2.12K
  • 4.94K
Very Insightful Person
Very Insightful Person
323 Views
Message 16 of 35
Flag for a moderator

Re: Cannot set recording from virgin go app

Both these show that you are suffering from the CPE IP Unknown issue which Virgin Media are aware of but for which there is no definitive answer. This issue is generally intermittent, sometimes working and sometimes not. It only works when the CPE IP field has a valid IP address on the same subnet as the mobile device.

In your case, the two cases show the mobile device connected to both a TPlink device and your Hub’s native WiFi.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Ernie_C
  • 19.36K
  • 2.12K
  • 4.94K
Very Insightful Person
Very Insightful Person
321 Views
Message 17 of 35
Flag for a moderator

Re: Cannot set recording from virgin go app

Another notable issue in your screenshots is that MQTT CPE status is OFFLINE.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Fantazein
  • 82
  • 1
  • 0
On our wavelength
309 Views
Message 18 of 35
Flag for a moderator

Re: Cannot set recording from virgin go app

Whatever that means 

0 Kudos
Reply
Fantazein
  • 82
  • 1
  • 0
On our wavelength
264 Views
Message 19 of 35
Flag for a moderator

Re: Cannot set recording from virgin go app

Still cannot record from virgin go app checked settings and box is set to fast start tried to set active start still no good

0 Kudos
Reply
Fantazein
  • 82
  • 1
  • 0
On our wavelength
233 Views
Message 20 of 35
Flag for a moderator

Re: Cannot set recording from virgin go app

Wish someone can sort this issue out 

0 Kudos
Reply