18-08-2021 15:50 - edited 18-08-2021 15:52
I keep getting an error message when I try to log on to Sky Sports saying that my "subscription does not cover this channel" but I have sky sports in my package. Any suggestions? I have reloaded the app and turned my phone off and on again to no avail.
on 28-07-2022 20:28
Hi Lulublue,
Thanks again for coming back to me.
Checking things today it doesn't look as if you have a My VM profile for your account. You will need to register this.
Once you have a My VM account, you can then use this to log in to Sky Sports.
If you are using log in details already then it sounds as though you're a previous customer and using old details.
Pop back and let us know how you get on with registering your My Virgin Media account.
Thanks,
on 28-07-2022 20:38
I get error code DEFO1 , I log into vm to view my bills with removed
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on 28-07-2022 20:49
Also I noticed that when I changed my package they sent it to my old email I used at my previous address, removed either way when I try to register that I get the same error code, I gave never been able to get into virgin mobile either but that’s another issue
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on 30-07-2022 08:58
Hi Lulublue,
Thank you for your response. Have you been able to register your online account so you can then sign in?
^Martin
on 30-07-2022 14:38
No! I think I have two accounts running, I changed my package on the 6th July and I can only get in to see the old one , ironically they have taken the money for the old one so am expecting them to take the new one in the 6th august as well , that will take hours on the phone to sort out. But I think that is the main problem and I can’t get into sky using either [MOD EDIT: PERSONAL INFORMATION REMOVED]@iCloud . Com or [MOD EDIT: PERSONAL INFORMATION REMOVED]@aol.com, football season starts today, I wish I had stayed with now tv that was perfect on my iPad
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