Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cannot access recordings on 360 box Android.

pinaid0753
Tuning in

on ‎03-09-2022 20:53

I can't access my recording on any android device. The TV go app sees the recordings, progress and can play them onto the TV but not on the phone. No mesh used, IP of box and phone in same range (192.168.1.x) app reinstalled and box rebooted. VPN deactivated and still no joy. The error message can be seen below and also the diagnostic as well. It seems the CPE IP is the issue from what I have read so far. Any ideas?

Screenshot_2022-09-03-20-07-32-57_8e58f5dcd25e21ff3280f4c7cbaea41a.jpg

 

Screenshot_2022-09-03-20-07-40-91_8e58f5dcd25e21ff3280f4c7cbaea41a.jpg

 

0 Kudos
31 REPLIES 31

JMack
Tuning in
In response to Ashleigh_C

on ‎22-03-2023 13:54

Hi Ashleigh

That seems to ne the standard response for the last 12 months.

Could we please have an update ASAP, and maybe a time frame that this will be received.

Thanks

0 Kudos

pinaid0753
Tuning in
In response to Ashleigh_C

on ‎22-03-2023 17:14

Evening. This message would have been better coming a year or more ago. I have been saying this is an app issue since my first post. Not great customer service. I hope it is sorted soon.

0 Kudos
Top