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BT sport on Virgin TV go

Thommo57
Joining in

Error message comes up stating not available in this region

9 REPLIES 9

Travis_M
Forum Team
Forum Team

Hi @Thommo57

 

Thanks for posting on our community forum!
 

Is this issue still ongoing now? How are you getting on with accessing the TVGo app?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Still not working 

japitts
Very Insightful Person
Very Insightful Person

Which BT Sport channel is this happening on? And is it on every programme on that channel?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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It’s all BT sports channels

Hi Thommo57, 

Thanks for coming back to us on this one. 

We're sorry to hear this is ongoing for you. Are you connecting to your WiFi home network or using a public open hotspot? Do you have any VPN's active? Just to be sure too, are you accessing the channels from within the UK?

When trying to access other channels, do you get error messages on those too or do they play fine? 

Pop back and let us know how it goes. 

Thanks,

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi Kath, using home wi-fi and do have VPNs active. Definitely in the Uk and Tried all channels and now all saying not available in this region.

Tom_F
Forum Team (Retired)
Forum Team (Retired)

Thanks for keeping us updated Thommo57, in all likelihood the issue will be caused by a VPN can you try again without that set up and let us know how you get on? 

 

Tom 

Yes works without the VPN.

Should I not have a VPN ?
many thanks

Hi Thommo57

VPNs are not something that we support 

For reasons like the above 

Gareth_L