on 22-11-2021 20:59
Error message comes up stating not available in this region
on 24-11-2021 08:27
Hi @Thommo57
Thanks for posting on our community forum!
Is this issue still ongoing now? How are you getting on with accessing the TVGo app?
Regards
on 24-11-2021 15:20
Still not working
on 24-11-2021 19:25
Which BT Sport channel is this happening on? And is it on every programme on that channel?
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on 24-11-2021 22:31
It’s all BT sports channels
on 26-11-2021 11:08
Hi Thommo57,
Thanks for coming back to us on this one.
We're sorry to hear this is ongoing for you. Are you connecting to your WiFi home network or using a public open hotspot? Do you have any VPN's active? Just to be sure too, are you accessing the channels from within the UK?
When trying to access other channels, do you get error messages on those too or do they play fine?
Pop back and let us know how it goes.
Thanks,
on 26-11-2021 15:25
Hi Kath, using home wi-fi and do have VPNs active. Definitely in the Uk and Tried all channels and now all saying not available in this region.
on 28-11-2021 09:45
Thanks for keeping us updated Thommo57, in all likelihood the issue will be caused by a VPN can you try again without that set up and let us know how you get on?
Tom
on 28-11-2021 19:09
Yes works without the VPN.
Should I not have a VPN ?
many thanks
on 29-11-2021 19:15
Hi Thommo57
VPNs are not something that we support
For reasons like the above
Gareth_L