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arrgee1991
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Message 61 of 75
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Re: BT Sport disappeared from TV Go

Working this morning on my iPad. Bit too late for last nights Champions League games. Fingers crossed for tonight.

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Moderator
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Message 62 of 75
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Helpful Answer

Re: BT Sport disappeared from TV Go

Hello everyone, 

Thanks for posting on the community. We're really sorry about all the issues you were having with TV Go last night. 

The issue has been fixed and the app should now be working as normal.

Thanks for your patience and apologies for any goals you may have missed!

Many thanks, 

ModTeam

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greenrivet
On our wavelength
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Message 63 of 75
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Re: BT Sport disappeared from TV Go

As the sports channels to watch the football last night were not fit for purpose,  will VM offer compensation for a very frustrated TV GO audience ?

Has anyone checked the terms and conditions small print ?

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rougemongoose
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Message 64 of 75
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Re: TV Go Missing Channels

Same for me too.....

It's still missing.

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arrgee1991
Super solver
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Message 65 of 75
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Re: TV Go Missing Channels


@rougemongoose wrote:

Same for me too.....

It's still missing.


All i can recommend is to log out and then if you are using browser, clear cookies and log in again.  If you are using the app uninstall and reinstall.

But no guarantees all in the hands of VM.

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elawisp
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Message 66 of 75
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Re: BT Sport disappeared from TV Go

This is ridiculous.

Pay for this service and can not use it.

Its been an issue last night and now tonight!!

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Forum Team
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Message 67 of 75
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Re: TV Go Missing Channels

Hi rougemongoose,

 

I'm sorry to hear this. 

 

Are you still having the issue?

 

^Martin

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elawisp
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Message 68 of 75
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Re: TV Go Missing Channels

Yes still not showing in channel list on the tv app and when I click the Chanel on the remote app it says upgrade 

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Forum Team
Forum Team
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Message 69 of 75
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Re: TV Go Missing Channels

Hi elawisp,

 

I do apologise that you're still having issues using certain channels on TV Go. 

 

Have you tried @arrgee1991 's suggestion above? Logging out and in or uninstalling and reinstalling the app would usually refresh everything and resolve the issue as it's been fixed at our end.

 

If this is no good, please let us know and we'll investigate further.

 

Could you also confirm whether this is happening on multiple devices or just the one?

 

Thanks,

Rachael

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Jonodawg
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Message 70 of 75
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Re: TV Go Missing Channels

Still not showing on my app and reinstalled and logged back in. Was expecting to watch this away from home. When will it be fixed and will I get a refund for not receiving a service I have paid for.

 

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