Virgin Media Community

[scharah]

Haven't cancelled the subscription and still have BT Sport channels on standard TV box, however I'm being asked to "upgrade" to watch the channel on TV On The Go. 

Any assistance welcome! 

[andywhibb]

BT Sport is now missing from my TV Go app and im getting a message asking me to upgrade my package if i want it. I all ready do pay for it and have not had this problem before. Reinstalling the app hasnt helped.

[saddleray]

Same problem here telling me to call to upgrade my package.  If Virgin have removed this option from TV to Go perhaps some notification to their "valued" customers would help

[scharah]

and ideally in advance of a Champions league tie... 

[Craig8022]

This has just happened to me. All premium channels missing. Not the first time. Would happen on a Champions League night, so can't watch BT Sport. 

[Darknight83]

so stuck at work and wanting to watch the game on tv go bt sport and i get told i need to upgrade ? got vip bundle and can't watch the game , suprise suprise virgin mess up again !!!! 

[Steph_ajo]

BT has also disappeared from my app even though I have the full package and it’s working on tv. Anyone else experiencing this?

[willberto]

I've got the same problem - I could access it fine last week!

[Taylorjames73]

Yep me too. Says too many devices even tho I only have it on 2 🤬

[DavidScullion]

Same here - Full package inc sports and its telling me I need to upgrade too!