Websafe not working

[Unicornlala]

Websafe isn’t working again.

when adding or removing a website it says changed can’t be saved. I think this started when we moved to fibre but can’t be sure, it’s definitely been at least a week.

any idea how long this is going to be please?

[Nathan_B]

Hi there @Unicornlala 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see that you've been having issues with saving your Websafe settings. Our team are currently aware of an issue with this and are working hard to have this issue resolved ASAP.

Apologies for any inconvenience caused by this.

Regards

Nathan

[Unicornlala]

How much longer is this going to take 

[Client62]

Folks have been regularly reporting Child Safe issue for getting on for a year.

ETA for a fix = How long is a bit of string ?

[Adduxi]

If only VM would let users change their own DNS, a lot of this would go away .....   

[Client62]

Does any ISP supplied Router / Hub offer that option ?

Prior to VM we always bought a full retail ADSL/VDSL Router so did not face this situation.

[Adduxi]

That's a good question, and I don't know the answer.  I've always used my own Router, however I do like the OpenReach approach with the ONT.  At least you can connect any ethernet port based Router (well okay, depending on the ISP, but most allow this.)

[John_GS]

Hi @Unicornlala 

Thanks for coming back to the thread.

I'll send you a PM now to have this raised with IT.

Best wishes.