Hi @chrys0111
Thank you for your post and welcome to our community.
I am sorry to hear about the issues you are having with the listed websites being removed.
Could I please clarify with you please which My Virgin Media profile you are using?
We are currently migrating our customers to a new page for MyVM page, if you are on the new page, this may be why you are having this error and we can get it reported and resolved as quickly as possible if so.
Could you please tell us which page you land on when using www.virginmedia.co.uk and hover over the sign in page and look at the bottom left of the screen please you should see https://my.virginmedia.com/home/signIn in a small grey box.
If you see this, we will know you're on the new profile.
Similarly, the web safe page will look different.
Old page: www.virginmedia.com/my-virgin-media/package
New page: www.virginmedia.com/my-virgin-media/your-package
If you could also please let me know which websites you are adding we can take a look at that internally also if needed.
Please pop back to me when you can.