Virgin Media Community

[Quailpower]

Hi 

Same issue other users have reported, when I try to access websafe I get invited to buy the paid alternative. What a suprise. 

Even when using a direct link 

https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings

Have tried multiple browsers, devices, cleared caches. Amazingly hasnt worked. VM can you please advise and show me how to get past your scummy sales pitch

[Steven_L]

Hey @Quailpower,

Welcome back to the community and thanks for taking the time to post.

I'm sorry to hear of the issues that you're having with your web safe settings, I have tried the direct link that you have provided and it takes me directly to the web safe settings pages and I'm not sure why it isn't working for you at the moment. 

Please can you send a screenshot over of the screen that you are coming across?

Regards,

Steven_L

[Quailpower]

Hi 

Its the same issue other users are reporting. Every websafe link / address / button / etc just re-directs me to the same place. (Screenshot below).

An advertisement for the upgraded, paid-for service instead. 

Just below the screenshotted area under "What is Websafe" it helpfully tells me it is included with my package, and to click HERE to manage Websafe Settings..... Which re-directs me to the same page....

 

And yes, I have: cleared my cache, tried alternative browsers, tried another device (with different internet networks too).

[Ashleigh_C]

I'm so sorry to hear that this is happening @Quailpower! 

Can you try this link here for me? What happens when you try this link instead? 

Thank you. 

[Quailpower]

This takes me to an almost blank, white page. Other than a small paragraph of text the only other thing is two toggle buttons: one for virus safe and one for child safe. 

Neither of them work, selecting the toggle just prompts a red error message of "change failed"

[Nathan_B]

Hi there @Quailpower, I have just tried on my end by searching 'Virgin Media websafe' and clicked on the first result which brought the page up showing websafe settings.

Are you able to try this to see if this works for you too?

Regards

Nathan