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BMWCHUBB
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Up to speed
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Message 11 of 17
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Re: upgraded speed and no change

I removed a wifi extender and speed is now 260.
Not bad on wireless.
Happy with that.
On wired getting max 359 on 4 tests.
Bridged a router for wireless and 340.
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carl_pearce
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Message 12 of 17
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Re: upgraded speed and no change


@BMWCHUBB wrote:
I removed a wifi extender and speed is now 260.
Not bad on wireless.
Happy with that.
On wired getting max 359 on 4 tests.
Bridged a router for wireless and 340.

Fair enough, sounds like your broadband connection is working ok at least.

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BMWCHUBB
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Message 13 of 17
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Re: upgraded speed and no change

At least means?
Least mean problem?
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carl_pearce
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Message 14 of 17
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Re: upgraded speed and no change


@BMWCHUBB wrote:
At least means?
Least mean problem?

I'm trying to say there is nothing wrong with your broadband connection.

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Ashleigh_C
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Message 15 of 17
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Re: upgraded speed and no change

Hi there @BMWCHUBB

 

I am so sorry to hear that your WiFi speeds are showing as lower than expected.

 

I have checked your Hub on our side and it does all appear to be in spec. 

 

If there are no issues on the wired connections then it would suggest that there are no problems with the connection. 

 

Thank you.

Ash_C
Forum Team



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BMWCHUBB
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Message 16 of 17
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Re: upgraded speed and no change

Getting intermittent disconnections and virgin tvo6 is very slow now,

These devices surely need a refresh/ upgrade.

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Kath_F
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Message 17 of 17
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Re: upgraded speed and no change

Hi BMWCHUBB, 

Thanks for popping back to us with an update on this. I'm really sorry to hear about the disconnections and the issues with your V6 box. 

Taking a look at the account, the stats on your Hub are all good. Power and Signal levels are all within optimal range and there is nothing untoward showing. The area segment also looks good. For the V6 box, again, all is looking good and no issues are showing there. 

When the disconnections happen, are you connected through the WiFi or through an ethernet cable? Are you able to set up a BQM to see if we can see if there is a pattern to the disconnects? You can do this here

With the slowness on the V6 box, is this happening on On Demand content or Live TV? What is going slow? Can you give as much information as possible so we can help further?

Speak soon,

Kath_F
Forum Team


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