Thanks for popping back to us with an update on this. I'm really sorry to hear about the disconnections and the issues with your V6 box.
Taking a look at the account, the stats on your Hub are all good. Power and Signal levels are all within optimal range and there is nothing untoward showing. The area segment also looks good. For the V6 box, again, all is looking good and no issues are showing there.
When the disconnections happen, are you connected through the WiFi or through an ethernet cable? Are you able to set up a BQM to see if we can see if there is a pattern to the disconnects? You can do this here.
With the slowness on the V6 box, is this happening on On Demand content or Live TV? What is going slow? Can you give as much information as possible so we can help further?