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appleaday
Fibre optic
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Message 51 of 122
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Re: upgrade to VVIP from VIP?

So FMC is the dedicated line it talks about once you are on the v.vip bundle?

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Aaron2
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Message 52 of 122
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Re: upgrade to VVIP from VIP?

For now, yes, until Care/CR all receive training. I believe the FMC will still be around as well, but Care & Retentions are receiving training as it requires access to part of the system they never had (Mobile side of things)

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Aaron2
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Message 53 of 122
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Re: upgrade to VVIP from VIP?


@brooksy79 wrote:

“Success”

I’ve now upgraded to the new V.VIP package with a new 12 month contract (which is fine) a little less than £99 p/m (would rather not say 🤫🤐)

Broadband will be upgraded in 24 hours and sim posted in 3-5 days or working days

Aaron2 I can’t thank you enough 👏👏👍👍 FMC is the way to go for upgrades form now on.

As Ben said, they're simply there for the upgrade and support if you need support as, to my knowledge, they'll be your new dedicated support team. I can't say for sure on that, but you do get your own dedicated support which, to my opinion, is FMC.


 


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appleaday
Fibre optic
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Message 54 of 122
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Re: upgrade to VVIP from VIP?

What does FMC stand for

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Aaron2
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Message 55 of 122
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Re: upgrade to VVIP from VIP?

From Googled results, apparently Fault Management Centre. Lol.

Most likely it's Fixed-Mobile Convergence though


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appleaday
Fibre optic
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Message 56 of 122
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Re: upgrade to VVIP from VIP?

So as. Am on v.vip, if I need to call up how do I get through to FMC

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Aaron2
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Message 57 of 122
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Re: upgrade to VVIP from VIP?

IVR routing should automatically put you to them, or you may have to ask again but I'm going to take a guess and say it'll be the latter.


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appleaday
Fibre optic
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Message 58 of 122
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Re: upgrade to VVIP from VIP?

Thanks 

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Harryn9000
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Message 59 of 122
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Re: upgrade to VVIP from VIP?

are they open tomorrow with it being bank holiday ? 

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Aaron2
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Message 60 of 122
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Re: upgrade to VVIP from VIP?


@Harryn9000 wrote:

are they open tomorrow with it being bank holiday ? 


Yes.


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I work for Virgin Media - but all opinions posted here are my own
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