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wackydude1234
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Re: unusable internet past 4 days - cb1

0 all around

 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000008.537.6QAM2561
21470000007.637.6QAM2562
31550000007.637.4QAM2563
41630000007.237.4QAM2564
51710000006.937.6QAM2565
61790000006.437.6QAM2566
7187000000638.6QAM2567
81950000005.838.6QAM2568
92030000005.437.6QAM2569
102110000004.537.6QAM25610
112190000004.339QAM25611
122270000004.137.4QAM25612
132350000003.737.6QAM25613
142430000003.337.6QAM25614
152510000002.937.4QAM25615
162590000002.337.4QAM25616
172670000001.537.4QAM25617
182750000002.837.6QAM25618
192830000003.538.6QAM25619
202910000004.838.6QAM25620
212990000006.339QAM25621
223070000005.838.6QAM25622
233150000005.538.6QAM25623
24323000000639QAM25624
263390000005.939QAM25626
273470000006.439QAM25627
283550000006.338.6QAM25628
293630000006.639QAM25629
303710000007.638.6QAM25630
313790000006.539QAM25631
323870000003.938.6QAM25632
333950000003.639QAM25633



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.63627600
2Locked37.63627600
3Locked37.35598800
4Locked37.35598800
5Locked37.63627600
6Locked37.63627600
7Locked38.60537700
8Locked38.60537700
9Locked37.63627600
10Locked37.63627600
11Locked38.98326100
12Locked37.35598800
13Locked37.63627600
14Locked37.63627600
15Locked37.35598800
16Locked37.35598800
17Locked37.35598800
18Locked37.63627600
19Locked38.60537700
20Locked38.60537700
21Locked38.98326100
22Locked38.60537700
23Locked38.60537700
24Locked38.98326100
26Locked38.98326100
27Locked38.98326100
28Locked38.60537700
29Locked38.98326100
30Locked38.60537700
31Locked38.98326100
32Locked38.60537700
33Locked38.98326100
My Broadband Ping - test

10 years of disappointment ^
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wackydude1234
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Re: unusable internet past 4 days - cb1

wackydude1234_0-1651699214397.png

This is so dumb, the only "fault" virgins website shows for me is that all my devices whether or not they're on 2.4ghz or 5ghz are all apparently on the wrong band, what other band is there? also why isn't it showing the real issue.

My devices work fine when the internet actually works right. 

 

My Broadband Ping - test

10 years of disappointment ^
RR-IT-GUY
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Re: unusable internet past 4 days - cb1

everything is broken, what's the hope I can't even watch TV right now as its all internet based, its maxing out at 240P, can't even hit 4K

RR-IT-GUY
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Re: unusable internet past 4 days - cb1

Half the problem is now that my HUB 3 has died tonight, its really hot, even in open space with fan on it. 

It keeps flashing green, rebooting Ethernet ports keep failing

It's useless.

wackydude1234
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Re: unusable internet past 4 days - cb1

The heat of my hub 4 doesn't fill me with confidence to be fair 

My Broadband Ping - test

10 years of disappointment ^
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wackydude1234
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Re: unusable internet past 4 days - cb1

Virgin claim my issue is fixed, time to wait till 8pm to prove it's not.

My Broadband Ping - test

10 years of disappointment ^
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wackydude1234
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Re: unusable internet past 4 days - cb1

Hi Kurtis,

Thanks for coming back to me. The Fault ticket was closed down as resolved yesterday 04/05/22 at 14:44.

I was able to run some checks on your power levels and I can see that your downstream power levels are out of spec at the moment. In order to have this issue investigated further, I would recommend arranging for a technician to attend your property.

Would you like me to arrange this for you? What date and time would be best for you?

Thank you.



3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000008.09999837.636276QAM2561
21470000007.30000337.636276QAM2562
31550000007.19999737.636276QAM2563
41630000006.90000237.636276QAM2564
51710000006.40000237.355988QAM2565
61790000005.90000237.355988QAM2566
71870000005.59999837.636276QAM2567
81950000005.40000238.605377QAM2568
92030000005.00000037.636276QAM2569
102110000004.30000337.636276QAM25610
112190000003.90000238.605377QAM25611
122270000003.79999937.636276QAM25612
132350000003.20000137.636276QAM25613
142430000002.79999937.636276QAM25614
152510000002.40000237.355988QAM25615
162590000002.00000037.636276QAM25616
172670000001.00000037.636276QAM25617
182750000002.00000037.636276QAM25618
192830000002.90000237.636276QAM25619
202910000004.30000338.605377QAM25620
212990000005.80000338.983261QAM25621
223070000005.40000238.605377QAM25622
233150000005.09999838.605377QAM25623
243230000005.59999838.983261QAM25624
263390000005.59999838.983261QAM25626
273470000005.90000238.983261QAM25627
283550000005.80000338.983261QAM25628
293630000005.80000338.983261QAM25629
303710000006.90000238.605377QAM25630
313790000006.30000338.983261QAM25631
323870000003.40000238.605377QAM25632
333950000002.70000138.983261QAM25633

 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940000044.5205995120 KSym/sec64QAM4
24620000045.0205995120 KSym/sec64QAM3
36030000047.0205995120 KSym/sec64QAM1
45370000046.2705995120 KSym/sec64QAM2

 

Is it out of spec?



My Broadband Ping - test

10 years of disappointment ^
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Paulina_Z
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Re: unusable internet past 4 days - cb1

Hi @wackydude1234,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your ongoing intermittent connection issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.

Paulina_Z
Forum Team



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Paulina_Z
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Re: unusable internet past 4 days - cb1

Hi @wackydude1234,

Thank you for confirming that you're happy with the set appointment time. 

Keep us updated on how you get on and if you need any further assistance going forward.

Thank you.

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Paul_DN
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Re: unusable internet past 4 days - cb1

Hi wackydude1234,

Thank you for reaching back out, I can see my colleague has already arranged a technician for you, if you do need to either cancel or reschedule this, you can do this Via your Online Account.

Please let us know how it goes, if you do need any further help in the meantime please reach back out.

Regards

Paul.

 
 

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