Menu
Reply
RockerSBM
  • 2.07K
  • 6
  • 34
Fibre optic
442 Views
Message 281 of 296
Flag for a moderator

Re: packet loss on upstream

Hi Beth

so i found out that the hub doesnt so more errors untill i turn it off and back on then the error log updates which i will show you now.

also they might not be errors on the line but theres noise from the pic im going to show you! 

also ive asked what this error means on the error logs = DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value!

virgin hub stats.png

Like ive put on b4 on the posts the QAM has dropped on the 3.1 downstream channels plus there seems to be alot of corrected errors! then theres uncorrectables which is noise! this is where i think the RCS Partial Service was coming from! where noise would hit and the error would show up! 

so networks need to look into the downstreams and also why one channel is maxing out on 99% utilisation on i think he said 331 channel is its to do with channels being bonded wrong?

0 Kudos
Reply
RockerSBM
  • 2.07K
  • 6
  • 34
Fibre optic
442 Views
Message 282 of 296
Flag for a moderator

Re: packet loss on upstream

Hi beth

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000004.30000338.983261QAM25625
11390000005.69999738.605377QAM2561
21470000005.80000338.605377QAM2562
31550000005.90000238.983261QAM2563
41630000005.80000338.605377QAM2564
51710000005.50000038.605377QAM2565
61790000005.09999838.605377QAM2566
71870000004.90000238.983261QAM2567
81950000004.69999738.605377QAM2568
92030000004.80000338.983261QAM2569
102110000004.80000338.605377QAM25610
112190000004.50000038.983261QAM25611
122270000004.19999738.983261QAM25612
132350000004.09999838.605377QAM25613
142430000004.00000038.605377QAM25614
152510000003.90000238.605377QAM25615
162590000004.00000038.983261QAM25616
172670000004.00000038.605377QAM25617
182750000003.70000138.983261QAM25618
192830000003.50000038.983261QAM25619
202910000004.00000038.983261QAM25620
212990000004.90000238.605377QAM25621
223070000005.09999838.605377QAM25622
233150000005.00000038.983261QAM25623
243230000004.40000238.983261QAM25624
263390000004.50000038.983261QAM25626
273470000004.69999738.605377QAM25627
283550000005.00000038.983261QAM25628
293630000005.09999838.983261QAM25629
303710000004.69999738.605377QAM25630
313790000004.50000038.605377QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked38.98326100
1Locked38.60537700
2Locked38.60537700
3Locked38.98326120
4Locked38.60537700
5Locked38.60537700
6Locked38.60537700
7Locked38.98326100
8Locked38.60537700
9Locked38.98326100
10Locked38.60537700
11Locked38.98326100
12Locked38.98326100
13Locked38.60537700
14Locked38.60537700
15Locked38.60537700
16Locked38.98326100
17Locked38.60537700
18Locked38.98326100
19Locked38.98326100
20Locked38.98326100
21Locked38.60537700
22Locked38.60537700
23Locked38.98326100
24Locked38.98326100
26Locked38.98326100
27Locked38.60537700
28Locked38.98326100
29Locked38.98326100
30Locked38.60537700
31Locked38.60537700



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096392


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked423.71247061343410
0 Kudos
Reply
RockerSBM
  • 2.07K
  • 6
  • 34
Fibre optic
442 Views
Message 283 of 296
Flag for a moderator

Re: packet loss on upstream

Hi beth

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000039.0205995120 KSym/sec64QAM2
22580000038.7705995120 KSym/sec64QAM4
33260000039.0205995120 KSym/sec64QAM3
44620000039.0205995120 KSym/sec64QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0010
3US_TYPE_STDMA0070
4US_TYPE_STDMA0000

 

3 days i turned the hub off and 7T3 on one channel.

Time Priority Description

Tue Mar 22 03:19:03 20226CM-STATUS message sent. Event Type Code: 5; Chan ID: 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Mar 24 17:30:25 20224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Mar 24 17:30:25 20226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat Mar 26 02:27:25 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Mar 27 14:49:22 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Mar 28 02:51:18 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Mar 28 05:30:25 20224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Mar 28 05:30:25 20226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Mar 28 23:25:53 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Mar 30 01:41:32 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Mar 31 17:30:25 20224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Mar 31 17:30:25 20226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Mar 31 23:52:53 20225MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Apr 1 00:05:09 20225DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Apr 1 22:50:34 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Apr 3 00:44:09 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 4 08:41:40 20224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 4 08:41:41 20226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 4 10:21:54 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 4 17:14:40 20225MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 4 17:26:56 20225DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 4 19:01:45 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Apr 7 23:52:34 20224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Apr 7 23:52:34 20226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Apr 8 01:40:47 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Apr 8 19:40:28 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat Apr 9 14:23:47 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Apr 10 22:38:13 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 02:00:27 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 02:47:29 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

 

so the errors are upto the 11th going to turn off now the hub and back on and i bet the errors on it updates.

0 Kudos
Reply
RockerSBM
  • 2.07K
  • 6
  • 34
Fibre optic
434 Views
Message 284 of 296
Flag for a moderator

Re: packet loss on upstream

Hey beth 

see more errors now on the logs after i turned the hub off!

Time Priority Description

Thu Mar 24 17:30:25 20224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Mar 24 17:30:25 20226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat Mar 26 02:27:25 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Mar 27 14:49:22 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Mar 28 02:51:18 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Mar 28 05:30:25 20224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Mar 28 05:30:25 20226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Mar 28 23:25:53 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Mar 30 01:41:32 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Mar 31 17:30:25 20224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Mar 31 17:30:25 20226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Mar 31 23:52:53 20225MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Apr 1 00:05:09 20225DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Apr 1 22:50:34 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Apr 3 00:44:09 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 4 08:41:40 20224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 4 08:41:41 20226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 4 10:21:54 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 4 17:14:40 20225MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 4 17:26:56 20225DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 4 19:01:45 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Apr 7 23:52:34 20224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Apr 7 23:52:34 20226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Apr 8 01:40:47 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Apr 8 19:40:28 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat Apr 9 14:23:47 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Apr 10 22:38:13 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 02:00:27 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 02:47:29 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 10:47:06 20224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 10:47:06 20226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 12:21:46 20226CM-STATUS message sent. Event Type Code: 5; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 13 10:35:45 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Apr 14 22:47:06 20224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Apr 14 22:47:06 20226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 18 01:43:51 20226CM-STATUS message sent. Event Type Code: 5; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 18 10:47:06 20224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 18 10:47:06 20226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 18 14:21:27 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 18 16:53:29 20225MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 18 16:56:34 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 18 17:05:44 20225DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 18 18:41:59 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 19 08:26:17 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Apr 21 04:05:26 20226CM-STATUS message sent. Event Type Code: 5; Chan ID: 22; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Apr 21 16:46:30 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Apr 22 01:23:35 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Apr 22 01:50:18 20224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
0 Kudos
Reply
RockerSBM
  • 2.07K
  • 6
  • 34
Fibre optic
434 Views
Message 285 of 296
Flag for a moderator

Re: packet loss on upstream

Hey Beth

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000004.40000238.983261QAM25625
11390000005.90000238.983261QAM2561
21470000005.90000238.605377QAM2562
31550000006.00000038.983261QAM2563
41630000005.90000238.983261QAM2564
51710000005.59999838.605377QAM2565
61790000005.19999738.983261QAM2566
71870000005.00000038.983261QAM2567
81950000004.90000238.605377QAM2568
92030000004.90000238.605377QAM2569
102110000004.80000338.983261QAM25610
112190000004.59999838.983261QAM25611
122270000004.30000338.605377QAM25612
132350000004.19999738.983261QAM25613
142430000004.19999738.983261QAM25614
152510000003.90000238.983261QAM25615
162590000004.09999838.605377QAM25616
172670000004.09999838.605377QAM25617
182750000003.79999938.605377QAM25618
192830000003.59999838.605377QAM25619
202910000004.09999838.605377QAM25620
212990000004.90000238.983261QAM25621
223070000005.19999738.605377QAM25622
233150000005.09999838.983261QAM25623
243230000004.50000038.605377QAM25624
263390000004.59999838.605377QAM25626
273470000004.80000338.605377QAM25627
283550000005.09999838.983261QAM25628
293630000005.09999838.983261QAM25629
303710000004.69999738.983261QAM25630
313790000004.50000038.983261QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked38.98326130
1Locked38.98326100
2Locked38.60537760
3Locked38.983261160
4Locked38.98326180
5Locked38.60537700
6Locked38.98326100
7Locked38.98326100
8Locked38.60537700
9Locked38.60537700
10Locked38.98326170
11Locked38.98326100
12Locked38.60537700
13Locked38.983261120
14Locked38.98326160
15Locked38.98326100
16Locked38.60537700
17Locked38.60537700
18Locked38.60537700
19Locked38.60537700
20Locked38.60537700
21Locked38.98326100
22Locked38.60537770
23Locked38.98326170
24Locked38.60537700
26Locked38.60537750
27Locked38.60537700
28Locked38.98326100
29Locked38.98326100
30Locked38.98326100
31Locked38.98326100



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096392


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked423.755019750
0 Kudos
Reply
RockerSBM
  • 2.07K
  • 6
  • 34
Fibre optic
423 Views
Message 286 of 296
Flag for a moderator

Re: packet loss on upstream

Hi Beth

and now

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000004.50000038.605377QAM25625
11390000005.90000238.605377QAM2561
21470000006.00000038.605377QAM2562
31550000006.09999838.605377QAM2563
41630000006.00000038.605377QAM2564
51710000005.59999838.983261QAM2565
61790000005.19999738.605377QAM2566
71870000005.09999838.983261QAM2567
81950000004.90000238.983261QAM2568
92030000005.00000038.605377QAM2569
102110000005.00000038.605377QAM25610
112190000004.69999738.605377QAM25611
122270000004.40000238.605377QAM25612
132350000004.30000338.605377QAM25613
142430000004.19999738.983261QAM25614
152510000004.09999838.605377QAM25615
162590000004.19999738.605377QAM25616
172670000004.09999838.983261QAM25617
182750000003.90000238.983261QAM25618
192830000003.70000138.983261QAM25619
202910000004.19999738.605377QAM25620
212990000005.00000038.983261QAM25621
223070000005.30000338.983261QAM25622
233150000005.19999738.983261QAM25623
243230000004.50000038.983261QAM25624
263390000004.59999838.983261QAM25626
273470000004.90000238.605377QAM25627
283550000005.19999738.605377QAM25628
293630000005.19999738.605377QAM25629
303710000004.90000238.983261QAM25630
313790000004.59999838.983261QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked38.60537730
1Locked38.60537700
2Locked38.60537700
3Locked38.60537700
4Locked38.60537700
5Locked38.98326100
6Locked38.60537700
7Locked38.98326100
8Locked38.98326100
9Locked38.60537770
10Locked38.60537700
11Locked38.60537770
12Locked38.60537700
13Locked38.60537700
14Locked38.98326100
15Locked38.60537700
16Locked38.60537700
17Locked38.98326100
18Locked38.98326100
19Locked38.98326100
20Locked38.60537700
21Locked38.98326100
22Locked38.98326100
23Locked38.98326100
24Locked38.98326150
26Locked38.98326100
27Locked38.60537700
28Locked38.60537780
29Locked38.60537780
30Locked38.98326100
31Locked38.98326100



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM2048392


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked423.8130733740
0 Kudos
Reply
RockerSBM
  • 2.07K
  • 6
  • 34
Fibre optic
349 Views
Message 287 of 296
Flag for a moderator

Re: packet loss on upstream

Hey Beth 

QAM still on 2048. 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000005.09999838.983261QAM25625
11390000006.50000038.605377QAM2561
21470000006.50000038.983261QAM2562
31550000006.59999838.983261QAM2563
41630000006.59999838.605377QAM2564
51710000006.19999738.983261QAM2565
61790000005.80000338.983261QAM2566
71870000005.59999838.983261QAM2567
81950000005.40000238.605377QAM2568
92030000005.50000038.605377QAM2569
102110000005.40000238.983261QAM25610
112190000005.19999738.983261QAM25611
122270000004.90000238.983261QAM25612
132350000004.80000338.605377QAM25613
142430000004.80000338.605377QAM25614
152510000004.50000038.605377QAM25615
162590000004.69999738.983261QAM25616
172670000004.69999738.605377QAM25617
182750000004.40000238.605377QAM25618
192830000004.19999738.983261QAM25619
202910000004.69999738.983261QAM25620
212990000005.50000038.983261QAM25621
223070000005.90000238.983261QAM25622
233150000005.69999738.983261QAM25623
243230000005.09999838.983261QAM25624
263390000005.19999738.605377QAM25626
273470000005.40000238.983261QAM25627
283550000005.69999738.983261QAM25628
293630000005.80000338.605377QAM25629
303710000005.30000338.983261QAM25630
313790000005.19999738.983261QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked38.98326100
1Locked38.60537700
2Locked38.98326100
3Locked38.98326100
4Locked38.60537700
5Locked38.98326100
6Locked38.98326100
7Locked38.98326100
8Locked38.60537700
9Locked38.60537700
10Locked38.98326100
11Locked38.98326100
12Locked38.98326100
13Locked38.60537700
14Locked38.60537700
15Locked38.60537700
16Locked38.98326100
17Locked38.60537700
18Locked38.60537700
19Locked38.98326100
20Locked38.98326100
21Locked38.98326100
22Locked38.98326100
23Locked38.98326100
24Locked38.98326100
26Locked38.60537700
27Locked38.98326100
28Locked38.98326100
29Locked38.60537700
30Locked38.98326100
31Locked38.98326100



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM2048392


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked424.3759153450
0 Kudos
Reply
RockerSBM
  • 2.07K
  • 6
  • 34
Fibre optic
327 Views
Message 288 of 296
Flag for a moderator

Re: packet loss on upstream

Hey Beth

and today noise has hit. also at night my camera system keeps saying at night lost internet connection and i wake up to about 15 notifcations saying this.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000005.09999838.983261QAM25625
11390000006.59999838.605377QAM2561
21470000006.59999838.983261QAM2562
31550000006.80000338.983261QAM2563
41630000006.69999738.983261QAM2564
51710000006.40000238.605377QAM2565
61790000005.90000238.983261QAM2566
71870000005.69999738.605377QAM2567
81950000005.59999838.983261QAM2568
92030000005.59999838.605377QAM2569
102110000005.59999838.605377QAM25610
112190000005.30000338.605377QAM25611
122270000005.00000038.605377QAM25612
132350000005.00000038.983261QAM25613
142430000004.90000238.605377QAM25614
152510000004.69999738.983261QAM25615
162590000004.80000338.983261QAM25616
172670000004.80000338.983261QAM25617
182750000004.59999838.983261QAM25618
192830000004.30000338.605377QAM25619
202910000004.80000338.983261QAM25620
212990000005.59999838.605377QAM25621
223070000006.00000038.983261QAM25622
233150000005.80000338.983261QAM25623
243230000005.19999738.983261QAM25624
263390000005.30000338.983261QAM25626
273470000005.50000038.983261QAM25627
283550000005.80000338.983261QAM25628
293630000005.80000338.605377QAM25629
303710000005.40000238.983261QAM25630
313790000005.19999738.983261QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked38.98326100
1Locked38.60537700
2Locked38.98326100
3Locked38.98326130
4Locked38.98326100
5Locked38.60537700
6Locked38.98326100
7Locked38.60537700
8Locked38.98326100
9Locked38.60537700
10Locked38.60537700
11Locked38.60537700
12Locked38.60537700
13Locked38.98326100
14Locked38.60537700
15Locked38.98326100
16Locked38.98326100
17Locked38.98326100
18Locked38.98326100
19Locked38.60537700
20Locked38.98326100
21Locked38.60537700
22Locked38.98326100
23Locked38.98326100
24Locked38.98326100
26Locked38.98326100
27Locked38.98326100
28Locked38.98326100
29Locked38.60537700
30Locked38.98326100
31Locked38.98326100



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM2048392


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked424.4430596704153

 

RockerSBM_0-1650800131871.png

 

 

0 Kudos
Reply
gitty
  • 186
  • 2
  • 47
Superfast
315 Views
Message 289 of 296
Flag for a moderator

Re: packet loss on upstream

Nothing in your logs indicates that your OFDM channel is broken. The change of modulation profile once in a while is just the channel adapting to the real world. Only the highest modulation profile seems to be affected, which is not something that will disconnect you (we cannot really see what is going on inside the channel, but it is working). Your issue lies elsewhere.

Many VM customers see that particularly BQM pattern, so that doesn't seem to be a local fault.

0 Kudos
Reply
legacy1
  • 19.01K
  • 782
  • 1.99K
Alessandro Volta
303 Views
Message 290 of 296
Flag for a moderator

Re: packet loss on upstream

Your 3.1 channel is dropping QAM but thats about it
---------------------------------------------------------------
0 Kudos
Reply