strange issue dns/website loading times

[grahamj4]

Ok so have a bit of a weird issue, I have a samknows box monitoring my connection and it also shows abnormal results.

DNS queries and website load times seems to be extremely bad on the tests, even our TV box on apps is stopping saying there is a 'network issue'

I have also run tracert from local devices but also as per below, directly from the router admin page - will see there is 'time outs' in the trace.

I've done a reset of the router, but thinking is it something outwith my control

It was so bad today, that while working remotely, had to disconnect from virgin line and use an 02 sim

Router stats are within limits from what I have read from this community

any ideas anyone?

Samknows DNS response testWebsite Load Times

[grahamj4]

Target www.dailyrecord.co.uk

Max hops

(1 ~ 255) 30

Base port

(1 ~ 65535)

ResultsHostHost addressError codeRetry times (ms)

*		0		-	-
renf-core-2b-ae25-650.network.virginmedia.net	82.13.126.25	0	7	8	10
*		0		-	-
leed-ic-3-ae0-0.network.virginmedia.net	62.253.174.118	0	13	13	15
99.83.66.156	99.83.66.156	0	14	14	15
52.93.255.121	52.93.255.121	0	18	16	15
52.93.80.249	52.93.80.249	0	23	13	-
*		0		-	-
*		0		-	-
*		0		-	-
*		0		-	-
*		0		-	-
server-13-224-81-68.man50.r.cloudfront.net	13.224.81.68	0	12	15	14

[grahamj4]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6.4	41	QAM 256	25
2	139000000	7.3	40	QAM 256	1
3	147000000	7.4	40	QAM 256	2
4	155000000	7.2	41	QAM 256	3
5	163000000	7	41	QAM 256	4
6	171000000	6.8	41	QAM 256	5
7	179000000	6.8	41	QAM 256	6
8	187000000	6.8	41	QAM 256	7
9	195000000	6.9	40	QAM 256	8
10	203000000	6.8	41	QAM 256	9
11	211000000	6.9	41	QAM 256	10
12	219000000	6.2	40	QAM 256	11
13	227000000	6.5	40	QAM 256	12
14	235000000	6.9	41	QAM 256	13
15	243000000	7	41	QAM 256	14
16	251000000	7	41	QAM 256	15
17	259000000	7	41	QAM 256	16
18	267000000	7	41	QAM 256	17
19	275000000	7	41	QAM 256	18
20	283000000	6.9	41	QAM 256	19
21	291000000	7	41	QAM 256	20
22	299000000	6.8	41	QAM 256	21
23	307000000	6.7	41	QAM 256	22
24	315000000	6.5	41	QAM 256	23
25	323000000	6.5	41	QAM 256	24
26	339000000	6.4	41	QAM 256	26
27	347000000	6.2	41	QAM 256	27
28	355000000	6.1	41	QAM 256	28
29	363000000	6.1	41	QAM 256	29
30	371000000	6	41	QAM 256	30
31	379000000	6.1	41	QAM 256	31

[grahamj4]

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	0	0
2	Locked	40	0	0
3	Locked	40	0	0
4	Locked	41	0	0
5	Locked	41	0	0
6	Locked	41	0	0
7	Locked	41	0	0
8	Locked	41	0	0
9	Locked	40	0	0
10	Locked	41	0	0
11	Locked	41	0	0
12	Locked	40	0	0
13	Locked	40	0	0
14	Locked	41	0	0
15	Locked	41	0	0
16	Locked	41	0	0
17	Locked	41	0	0
18	Locked	41	0	0
19	Locked	41	0	0
20	Locked	41	0	0
21	Locked	41	0	0
22	Locked	41	0	0
23	Locked	41	0	0
24	Locked	41	0	0
25	Locked	41	0	0
26	Locked	41	0	0
27	Locked	41	0	0
28	Locked	41	0	0
29	Locked	41	0	0
30	Locked	41	0	0
31	Locked	41	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

33

Locked

42

5.6

117913769

0

[grahamj4]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	46	5120	QAM 64	1
1	43100000	46	5120	QAM 64	2
2	36600000	45.8	5120	QAM 64	3
3	30100000	45.8	5120	QAM 64	4
4	23600000	45.5	5120	QAM 64	9

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

10

10.4

41.2

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

10

OFDMA

208

74000000

0

0

[grahamj4]

Oh and my daughter is Roblox mad and I am getting severe grief, this is acting up and also showing on samknows - seems something around 26th November it seemed to go wrong.....Roblox Samknows

[Client62]

Which DNS are you using  ?

If it is the default VM DNS 194.168.4.100 & 194.168.8.100
make sure Child Safe and Virus Safe are both disabled in the Virgin Media online account.

Do you have any content filters / ad-blocker / VPNs / Apple Relay or Private Relay that are distorting the connection stats and web page load times ?

[grahamj4 · Accepted solution]

Samknows would monitor their own stuff, but it showing that something is weird going on.  It monitors customers connections for ofcom and ISP's that currently using.

my general network would be using VM usual dns setup - both child safe and virus safe are off

something seemed to go wrong on approx 26th and been erratic since then

weird one

[Akua_A]

Hi @grahamj4 

Welcome to our community forums and sorry to hear you are having issues with your service DNS and load times. We can understand the frustration caused and we want to help. I have had a look into your service and I can see ongoing dropouts. To best help, I have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

[Akua_A]

No problem at all @grahamj4 

Please let me know how the appointment goes and if you need any further help.

Thanks,