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samcowie
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On our wavelength
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Message 11 of 13
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Re: slow internet in the evening

samcowie_0-1641747659251.png

Incredibly slow all weekend and the download/upload speed has been really poor... Honestly don't know what to do 

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Adduxi
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Message 12 of 13
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Re: slow internet in the evening

Do not double post.  It make is very hard to keep track of your thread.

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small area faults are not listed on the VM status page.

Try a full 60 second factory reset as below;

Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

Once done, post your power levels, Pre and PostRS errors and Network log.  Do not use screenshots, just copy and paste the text.

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Steven_L
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Message 13 of 13
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Re: slow internet in the evening

Thanks for coming back to us @samcowie.

I have been able to locate your account but cannot see any issues with your connection to the network or hub and there are no issues in your local area. The system however has identified that some of your devices are heavy users of the network and is causing congestion across your WiFi network.

We can offer you a WiFi pod to help resolve the issues but there would be a £5 per month charge for this, would you like to take us up on this pod offer?

Regards,

Steven_L

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