on 11-08-2021 00:01
I am on the 1gig internet plan with the hub4. Every night I play my speed drops to Kbps. I have called many many times l. Had technicians come in and have had the router changed. And I’m still paying 64£ for 0 speed when I need it most. I am so fed up. I have said cancel my plan, don’t charge me for service but no one listens. Please help me someone
on 11-08-2021 01:15
on 12-08-2021 00:06
I play on PS4 pro or pc via Ethernet. I get less than 1mbps on both on wired and wireless
on 12-08-2021 06:48
on 14-08-2021 09:31
Hi Jasroop13
Thanks for posting and welcome to the community. Apologies for the slower than expected speeds.
I can see the following from running a check on the system;
That your area is currently affected by an SNR (signal to noise ratio) issue. You might find that these services are intermittent at the moment: Virgin Fibre, Interactive TV, Catch Up TV, TV On Demand TiVo® or V6 home menu. We are sorry and working hard to resolve this. Your fault reference is F009206476 with the estimated fix date tomorrow at 9am.
Please can you also run some speedtests via Ethernet via a PC/Laptop if possible? As console tests are not accurate.
Kind regards,
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