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internet dropping out frequently.

Thismorning my hub 3 has been diconnecting for about 30 secs to 1 min every 10 mins or so. There i8s nothing listed on the website and it is aking it very difficunt to work from home

I have copied the details from the hub as sugested on another thread and tried the usual reboot/reset.

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 275000000 -1.9 38 256 qam 18
2 139000000 -0.5 37 256 qam 1
3 147000000 -0.5 37 256 qam 2
4 155000000 -0.7 37 256 qam 3
5 163000000 -0.9 38 256 qam 4
6 171000000 -0.9 37 256 qam 5
7 179000000 -1 37 256 qam 6
8 187000000 -1.2 37 256 qam 7
9 195000000 -1.2 37 256 qam 8
10 203000000 -1.5 37 256 qam 9
11 211000000 -2 37 256 qam 10
12 219000000 -2 38 256 qam 11
13 227000000 -2.4 37 256 qam 12
14 235000000 -2.5 37 256 qam 13
15 243000000 -2.5 37 256 qam 14
16 251000000 -1.9 38 256 qam 15
17 259000000 -2 37 256 qam 16
18 267000000 -1.9 38 256 qam 17
19 283000000 -1.9 37 256 qam 19
20 291000000 -2 38 256 qam 20
21 299000000 -1.7 38 256 qam 21
22 307000000 -1.7 38 256 qam 22
23 315000000 -1.4 38 256 qam 23
24 323000000 -1.5 38 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 1514 442
2 Locked 37.6 11220 4057
3 Locked 37.6 4524 1552
4 Locked 37.6 5848 4618
5 Locked 38.6 9369 7300
6 Locked 37.6 9522 5298
7 Locked 37.3 21369 19417
8 Locked 37.6 13161 9466
9 Locked 37.6 1081 170
10 Locked 37.6 594 104
11 Locked 37.6 402 152
12 Locked 38.6 372 71
13 Locked 37.3 551 101
14 Locked 37.6 550 75
15 Locked 37.6 442 152
16 Locked 38.6 380 110
17 Locked 37.6 1180 173
18 Locked 38.6 2617 463
19 Locked 37.6 602 421
20 Locked 38.6 972 236
21 Locked 38.6 4093 194
22 Locked 38.9 1615 124
23 Locked 38.9 22 106
24 Locked 38.9 27 70

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39399974 4.3 5120 64 qam 12
2 46199961 4.3 5120 64 qam 11
3 53700019 4.3 5120 64 qam 10
4 60300026 4.3 5120 64 qam 9


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

Network Log
Time Priority Description
24/04/2020 10:37:54 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 10:37:42 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 10:37:42 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 10:28:13 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 10:28:13 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 10:21:37 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 10:21:34 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 10:21:34 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 10:21:25 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 10:21:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 10:21:14 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 10:20:17 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 10:20:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 10:20:14 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 10:19:54 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 10:19:54 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 10:19:54 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 10:19:16 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Can anyone from Virgin help?

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Re: internet dropping out frequently.

Hi

Sorry to hear this. Can you please private message me your account number and area reference so I can look into this for you. Please be mindful not to post those details in a public reply. Thanks, Marty

Did you know you can get £50 off your bill for referring friends and family to Virgin Media? Want to know more? Just drop me a message!


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: internet dropping out frequently.

I am still getting the same problem. I have had to reset the modem by using the pin button on the back twice times over the weekend and again this morning.

These errors seem to be where it goes down. The router doesn't reboot just loses internet connection. The eventually it won't come back up and I'll have to reset The latest reset was just after 12 but for some reason the clock on the errors is an hour behind not sure why. Can anyone help?

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1419000000-1.538256 qam30
2187000000-0.937256 qam7
3195000000-138256 qam8
4203000000-1.438256 qam9
5211000000-1.737256 qam10
6219000000-1.938256 qam11
7227000000-237256 qam12
8235000000-2.237256 qam13
9243000000-2.237256 qam14
10251000000-1.538256 qam15
11259000000-1.737256 qam16
12267000000-1.538256 qam17
13275000000-1.538256 qam18
14283000000-1.538256 qam19
15291000000-1.737256 qam20
16299000000-1.438256 qam21
17307000000-1.438256 qam22
18315000000-138256 qam23
19323000000-1.238256 qam24
20379000000-1.738256 qam25
21387000000-1.938256 qam26
22395000000-237256 qam27
23403000000-238256 qam28
24411000000-1.537256 qam29


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.62269
2Locked37.6135110
3Locked37.6146110
4Locked38.614492
5Locked37.6124145
6Locked38.6103102
7Locked37.311683
8Locked37.69090
9Locked37.685229
10Locked37.68060
11Locked37.65473
12Locked38.67059
13Locked38.649178
14Locked37.33981
15Locked37.63467
16Locked38.64971
17Locked37.65173
18Locked38.63352
19Locked37.64061
20Locked37.31541
21Locked38.61688
22Locked37.32046
23Locked37.61141
24Locked37.62151
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1325999664512064 qam13
2393999984.3512064 qam12
3461999933.975512064 qam11
4536999914.35512064 qam10


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

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Re: internet dropping out frequently.

Errors would not fit so here they are

Network Log

Time Priority Description

27/04/2020 11:23:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 11:22:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 11:17:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 11:17:44criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 11:17:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 11:17:4criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 11:16:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 11:16:24criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 11:15:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 11:15:44criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 11:15:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 11:15:4criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 11:10:50noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 11:09:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 11:09:6criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 10:39:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 10:38:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 10:38:45criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 10:38:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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