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torikabuto
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extremely poor connection since 18th


I’ve been having increasing issues most of this month with speed and connection, and on the 18 dec 2021 the connection deteriorated to a useless bandwidth making even the simplest of things imposable or frustratingly long or required multiple refreshes required.


I followed advice on here when I first signed up and used think-broadband quality monitoring set up. Here is the link to the quality monitor and the list of tests from when I started logging on the 21st (and remembered to log in)

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1b75edd60cd53829f6b152be5ca1c116abd49faf 

Throughout the week we have used reset the reboot command in the router interface, and some hard reboots at the power switch on unit, as trouble shooter has advised. We have checked all connections; all are tight and needed no adjustment. Router placement is optimal for the house construction (cast reinforced concrete, and repeater units for the one room requiring it which is a virgin box just for tv so is not important) speed was tested using 5ghz, 2.4ghz and Ethernet directly into the router with same general results. External box is untouched and unobstructed, cabinet at end of street is untouched. no road works or construction on our street. it is FttP fitted this year. its a super hub 3.0.

following is results and router information

 

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torikabuto
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Re: extremely poor connection since 18th

 

Identifier

 Down HTTPx6 Avg

 Down HTTPx6 Burst

 Down HTTPx1 Avg

 Down HTTPx1 Burst

 Up Avg

 Up Burst

 Latency

 "Date (RFC 2822)"

 Date

 Weekday

 IP

1.64E+18

6970

9470

6640

12230

320

410

72

Mon, 27 Dec 2021 00:07:55 +0000

27/12/2021 00:07

Mon

81.108.2.60

1.64E+18

4980

6970

6110

8600

770

1030

121

Mon, 27 Dec 2021 00:06:23 +0000

27/12/2021 00:06

Mon

81.108.2.60

1.64E+18

19190

19800

6300

7600

4550

5580

83

Mon, 27 Dec 2021 00:04:24 +0000

27/12/2021 00:04

Mon

81.108.2.60

1.64E+18

1340

2060

470

500

1920

2510

58

Sun, 26 Dec 2021 21:23:08 +0000

26/12/2021 21:23

Sun

81.108.2.60

1.64E+18

1090

1750

1490

1920

80

110

353

Fri, 24 Dec 2021 16:12:26 +0000

24/12/2021 16:12

Fri

81.108.2.60

1.64E+18

1110

2400

1820

2150

280

460

92

Fri, 24 Dec 2021 16:09:22 +0000

24/12/2021 16:09

Fri

81.108.2.60

1.64E+18

850

1250

10

10

130

170

477

Thu, 23 Dec 2021 23:40:39 +0000

23/12/2021 23:40

Thu

81.108.2.60

1.64E+18

15110

24950

15890

28300

7070

7570

383

Thu, 23 Dec 2021 01:20:38 +0000

23/12/2021 01:20

Thu

81.108.2.60

1.64E+18

1180

1460

1450

1760

220

320

112

Wed, 22 Dec 2021 22:26:24 +0000

22/12/2021 22:26

Wed

81.108.2.60

1.64E+18

1230

1410

1330

1740

290

370

160

Wed, 22 Dec 2021 22:24:06 +0000

22/12/2021 22:24

Wed

81.108.2.60

1.64E+18

1250

1940

1870

2270

270

400

212

Wed, 22 Dec 2021 22:21:40 +0000

22/12/2021 22:21

Wed

81.108.2.60

1.64E+18

920

1190

1320

1590

140

200

158

Wed, 22 Dec 2021 07:17:30 +0000

22/12/2021 07:17

Wed

81.108.2.60

1.64E+18

3270

4400

3010

3630

2240

2870

131

Wed, 22 Dec 2021 05:48:42 +0000

22/12/2021 05:48

Wed

81.108.2.60

1.64E+18

1440

1660

1910

2220

260

450

126

Wed, 22 Dec 2021 02:27:55 +0000

22/12/2021 02:27

Wed

81.108.2.60

1.64E+18

1100

1190

1450

1560

150

300

138

Wed, 22 Dec 2021 02:12:41 +0000

22/12/2021 02:12

Wed

81.108.2.60

1.64E+18

1190

1640

1050

1440

330

490

124

Wed, 22 Dec 2021 02:08:16 +0000

22/12/2021 02:08

Wed

81.108.2.60

1.64E+18

170

270

170

270

150

230

567

Tue, 21 Dec 2021 02:07:00 +0000

21/12/2021 02:07

Tue

81.108.2.60

1.64E+18

1120

1480

1140

1300

70

70

125

Tue, 21 Dec 2021 02:05:59 +0000

21/12/2021 02:05

Tue

81.108.2.60

1.64E+18

130

190

700

830

150

270

364

Tue, 21 Dec 2021 02:01:22 +0000

21/12/2021 02:01

Tue

81.108.2.60

1.64E+18

1170

1310

1200

2020

10

170

499

Tue, 21 Dec 2021 01:58:25 +0000

21/12/2021 01:58

Tue

81.108.2.60

1.64E+18

1450

1750

1370

1610

230

320

237

Tue, 21 Dec 2021 01:44:13 +0000

21/12/2021 01:44

Tue

81.108.2.60

 

speed logs

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torikabuto
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Re: extremely poor connection since 18th

And here is today’s cut and paste of the router info.

 

 

 

 



Cable Modem Status

Item

Status

Comments

Acquired Downstream Channel (Hz)

203000000

Locked

Ranged Upstream Channel (Hz)

53700000

Locked

Provisioning State

Online

 

 

Refresh data

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

203000000

3.7

40

256 qam

9

2

211000000

3.9

40

256 qam

10

3

219000000

3.7

40

256 qam

11

4

227000000

3.5

40

256 qam

12

5

235000000

3.4

40

256 qam

13

6

243000000

3

40

256 qam

14

7

251000000

2.9

40

256 qam

15

8

259000000

2.9

40

256 qam

16

9

267000000

2.5

40

256 qam

17

10

275000000

2.4

40

256 qam

18

11

283000000

2.5

40

256 qam

19

12

291000000

2.5

40

256 qam

20

13

299000000

2.7

40

256 qam

21

14

307000000

3

40

256 qam

22

15

315000000

2.9

40

256 qam

23

16

323000000

2.7

40

256 qam

24

17

411000000

2.7

40

256 qam

25

18

419000000

2.7

40

256 qam

26

19

427000000

2.5

40

256 qam

27

20

435000000

2.7

40

256 qam

28

21

443000000

2.7

40

256 qam

29

22

451000000

2.5

40

256 qam

30

23

459000000

2.5

40

256 qam

31

24

467000000

2.7

40

256 qam

32




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.3

5

0

2

Locked

40.3

1

0

3

Locked

40.9

5

0

4

Locked

40.3

7

0

5

Locked

40.3

5

0

6

Locked

40.3

6

0

7

Locked

40.3

8

0

8

Locked

40.9

5

0

9

Locked

40.3

7

0

10

Locked

40.3

7

0

11

Locked

40.3

11

0

12

Locked

40.3

14

0

13

Locked

40.3

6

0

14

Locked

40.9

12

0

15

Locked

40.3

5

0

16

Locked

40.3

1

0

17

Locked

40.3

0

0

18

Locked

40.9

6

0

19

Locked

40.3

4

0

20

Locked

40.3

5

0

21

Locked

40.3

6

0

22

Locked

40.3

6

0

23

Locked

40.9

5

0

24

Locked

40.3

0

0

Refresh data

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

53700000

32.8

5120

64 qam

6

2

39400000

33.3

5120

64 qam

8

3

46200000

32.5

5120

64 qam

7

4

60300000

32.5

5120

64 qam

5




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

1

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

1

0

4

ATDMA

0

0

0

0

Refresh data

General Configuration

Network access

Allowed

Maximum Number of CPEs

1

Baseline Privacy

Enabled

DOCSIS Mode

Docsis30

Config file

cmreg-vmdg505-bbt060+voc-b.cm




Primary Downstream Service Flow

SFID

47904

Max Traffic Rate

230000061

Max Traffic Burst

42600

Min Traffic Rate

0

 

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Re: extremely poor connection since 18th

last part of info 

 



Primary Upstream Service Flow

SFID

47903

Max Traffic Rate

22000061

Max Traffic Burst

42600

Min Traffic Rate

0

Max Concatenated Burst

42600

Scheduling Type

BestEffort

 

Network Log

Time

Priority

Description

27/12/2021 00:03:6

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/12/2021 21:59:37

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/12/2021 21:10:29

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

25/12/2021 13:59:29

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

25/12/2021 07:27:3

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/12/2021 11:35:52

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/12/2021 02:18:4

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/12/2021 02:18:2

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/12/2021 01:57:19

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/12/2021 07:14:39

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/12/2021 01:47:6

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/12/2021 07:05:32

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/12/2021 19:59:14

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

15/12/2021 04:20:5

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

14/12/2021 19:46:34

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

13/12/2021 00:10:38

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/12/2021 08:18:24

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/12/2021 07:30:29

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/12/2021 19:11:51

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/12/2021 10:56:24

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

 

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torikabuto
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Re: extremely poor connection since 18th

connection continues to give low speed responses

Wed 29/12/2021 00:44 1.33 Mbps 1.51 Mbps 0.27 Mbps 81.108.2.60 Virgin Media
Wed 29/12/2021 00:42 0.90 Mbps 1.57 Mbps 0.12 Mbps 81.108.2.60 Virgin Media
Tue 28/12/2021 04:56 5.90 Mbps 5.62 Mbps 2.57 Mbps 81.108.2.60 Virgin Media
Tue 28/12/2021 04:55 3.60 Mbps 3.61 Mbps 2.20 Mbps 81.108.2.60 Virgin Media
Tue 28/12/2021 00:25 1.43 Mbps 1.71 Mbps 0.20 Mbps 81.108.2.60 Virgin Media
Mon 27/12/2021 23:37 1.69 Mbps 1.91 Mbps 0.27 Mbps 81.108.2.60 Virgin Media
Mon 27/12/2021 23:32 1.83 Mbps 1.78 Mbps 0.25 Mbps 81.108.2.60 Virgin Media
Mon 27/12/2021 01:09 0.87 Mbps 1.21 Mbps 0.19 Mbps 81.108.2.60 Virgin Media
Mon 27/12/2021 00:07 6.97 Mbps 6.64 Mbps 0.32 Mbps 81.108.2.60 Virgin Media
Mon 27/12/2021 00:06 4.98 Mbps 6.11 Mbps 0.77 Mbps 81.108.2.60 Virgin Media

what should i be doing now? i don't want to be paying for this service i can not use. why have fibre to the property when all you can give is 250mb and at the moment noting at all.
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Martin_N
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Re: extremely poor connection since 18th

Hi torikabuto,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the broadband issue you have been having. 

I have been able to locate your account and it looks as though you have spoken with another who has arranged an engineer visit. 

Hopefully this will help to resolve this. 

^Martin