Menu
Reply
clarma2001
  • 7
  • 0
  • 0
Tuning in
556 Views
Message 1 of 11
Flag for a moderator

You guys have 7 days to sort out 1MB upload speed - leaving for BT in 7

Pitiful upload speeds for 6 weeks.

I am paying for 350+ and download is broadly  fine.   Upload is constantly less than 5MB sometimes less than 1MB

See data config below and speed results attached.  Noting default IP address on 2 days changed, and suddenly we had an increase in upload speed to 30MB.   This was short-lived.

Hub 3.0 device information

The information below shows current status of this Hub 3.0.

 

Standard specification compliant

: DOCSIS 3.0

Hardware version

: 10

Software version

: 9.1.1912.304

Cable MAC address

: **:**:**:**:**:**

Cable modem serial number

: AAAP73568315

System up time

: 12 days 14h:44m:54s

Network access

: Allowed

WAN IP settings

 

Your current Hub 3.0 internet settings are displayed below

 

MAC address

: **:**:**:**:**:**

IPv4 address

Default gateway

IPv4 lease time

: 3 days 19h:10m:44s

IPv4 lease expire

: 16/02/2022 06:01:28.00

IPv4 DNS servers

 

 

Cable Modem Status

 

 

Item

Status

Comments

Acquired Downstream Channel (Hz)

139000000

Locked

Ranged Upstream Channel (Hz)

53700000

Locked

Provisioning State

Online

 

 

 

 

 

 

 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

139000000

0.2

37

256 qam

1

2

147000000

0

38

256 qam

2

3

155000000

0

37

256 qam

3

4

163000000

-0.5

37

256 qam

4

5

171000000

-0.2

38

256 qam

5

6

179000000

-0.2

38

256 qam

6

7

187000000

-0.4

38

256 qam

7

8

195000000

-0.7

38

256 qam

8

9

203000000

-1

38

256 qam

9

10

211000000

-1.2

38

256 qam

10

11

219000000

-1.2

38

256 qam

11

12

227000000

-1.4

38

256 qam

12

13

235000000

-1.5

38

256 qam

13

14

243000000

-1.2

38

256 qam

14

15

251000000

-1.2

38

256 qam

15

16

259000000

-0.9

38

256 qam

16

17

267000000

-0.2

38

256 qam

17

18

275000000

-0.4

38

256 qam

18

19

283000000

-0.2

38

256 qam

19

20

291000000

-0.2

38

256 qam

20

21

299000000

0

38

256 qam

21

22

307000000

0.5

38

256 qam

22

23

315000000

1

38

256 qam

23

24

323000000

1

38

256 qam

24

 

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

37.6

45064232

58663625

2

Locked

38.2

32916916

11793211

3

Locked

37.6

63147483

33758647

4

Locked

37.9

64050616

61063047

5

Locked

38.6

10081217

4621448

6

Locked

38.6

59365105

31958174

7

Locked

38.9

45585582

13402148

8

Locked

38.9

7384217

2719569

9

Locked

38.6

4635087

1723312

10

Locked

38.6

2996750

561670

11

Locked

38.6

3093817

446235

12

Locked

38.9

5515249

1293665

13

Locked

38.6

5774333

1396179

14

Locked

38.9

2651215

301668

15

Locked

38.9

468905

30873

16

Locked

38.6

1874653

242824

17

Locked

38.9

4476351

1061508

18

Locked

38.9

3876901

1085367

19

Locked

38.9

1811853

491541

20

Locked

38.6

748893

30284

21

Locked

38.9

744969

38832

22

Locked

38.6

611163

13595

23

Locked

38.9

1157390

53267

24

Locked

38.6

1451920

224284

 

Refresh data

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

53700000

48

5120

64 qam

2

2

39400000

49

5120

64 qam

4

3

46200000

48.5

5120

64 qam

3

4

60300000

47.5

5120

64 qam

1

 

yours kindly

 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

0 Kudos
Reply
clarma2001
  • 7
  • 0
  • 0
Tuning in
552 Views
Message 2 of 11
Flag for a moderator

Re: You guys have 7 days to sort out 1MB upload speed - leaving for BT in 7

Extra Data

Primary Downstream Service Flow

SFID

433838

Max Traffic Rate

575000000

Max Traffic Burst

42600

Min Traffic Rate

0

 

Primary Upstream Service Flow

SFID

433837

Max Traffic Rate

38520000

Max Traffic Burst

42600

Min Traffic Rate

0

Max Concatenated Burst

16320

Scheduling Type

BestEffort

 

 

Time

Priority

Description

12/02/2022 10:52:35

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:51:13

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:50:51

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:50:37

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:49:56

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:49:54

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:49:36

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:49:34

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:47:20

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:46:43

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:39:33

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:39:9

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:37:40

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:32:36

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:31:38

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:31:9

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:28:3

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:27:46

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:15:50

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2022 10:13:11

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

0 Kudos
Reply
clarma2001
  • 7
  • 0
  • 0
Tuning in
541 Views
Message 3 of 11
Flag for a moderator

Re: You guys have 7 days to sort out 1MB upload speed - leaving for BT in 7

Speed data noting i've highlighted in the excel where on one day when miraculously we connected to a  different server in Ealing we were getting 30+MB upload

extract

Date    Lat       Lon      Download       DownloadBytes           Upload UploadBytes   Latency           ServerName    InternalIp        ExternalIp

12/02/2022 06:02       51.660333       -0.090644        139461            189376928      4077    7341852          12        London                        

11/02/2022 22:53       51.660298       -0.090673        44970   62976214        1214    2016780          16        London                        

                                    Average 93MB            average 6MB                         

 

Full data on this share file on iCloud.  https://www.icloud.com/iclouddrive/014_eWa9nTm0VR4yUvy8yc_0w#SpeedTestExport_20220212

                        

 

0 Kudos
Reply
-tony-
  • 18.97K
  • 1.44K
  • 3.64K
Alessandro Volta
538 Views
Message 4 of 11
Flag for a moderator

Re: You guys have 7 days to sort out 1MB upload speed - leaving for BT in 7

pre and post rs errors are off the scale - they may be historical - do a reboot to zero them and post back if they rise

as to 7 days what do you hope for - if the errors rise then staff here will likely book a tech - they dont have magic wands though or settings they can alter or signals they can send down the line to solve the problem 

offshore have cornered the market on all those things if you believe them - sadly non of them work

you can obviously leave - are you out of contract of not there will be costs and have you given 30 days notice - stating you are leaving on here will not stop VM collecting money

____________________

Tony.
clarma2001
  • 7
  • 0
  • 0
Tuning in
525 Views
Message 5 of 11
Flag for a moderator

Re: You guys have 7 days to sort out 1MB upload speed - leaving for BT in 7

thanks Tony - Out of contract so no worries

 

Reboot and new figures

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000000.938256 qam1
21470000000.538256 qam2
31550000000.538256 qam3
4163000000038256 qam4
51710000000.438256 qam5
6179000000038256 qam6
7187000000038256 qam7
8195000000-0.238256 qam8
9203000000-0.538256 qam9
10211000000-0.738256 qam10
11219000000-0.738256 qam11
12227000000-0.938256 qam12
13235000000-138256 qam13
14243000000-0.738256 qam14
15251000000-0.738256 qam15
16259000000-0.438256 qam16
172670000000.238256 qam17
18275000000038256 qam18
192830000000.238256 qam19
20291000000038256 qam20
212990000000.438256 qam21
22307000000138256 qam22
233150000001.238256 qam23
243230000001.438256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.62534617469
2Locked38.6171948866
3Locked38.6264346835
4Locked38.6267576576
5Locked38.63176792
6Locked38.6239312131
7Locked38.9201118325
8Locked38.9101419817
9Locked38.679477142
10Locked38.66516708
11Locked38.911037768
12Locked38.6168896659
13Locked38.6181305854
14Locked38.98180492
15Locked38.6333436
16Locked38.63351430
17Locked38.9103631906
18Locked38.6131793028
19Locked38.979891395
20Locked38.61915349
21Locked38.9295257
22Locked38.9499185
23Locked38.95732168
24Locked38.99009154
0 Kudos
Reply
-tony-
  • 18.97K
  • 1.44K
  • 3.64K
Alessandro Volta
512 Views
Message 6 of 11
Flag for a moderator

Re: You guys have 7 days to sort out 1MB upload speed - leaving for BT in 7

pre and post rs errors immediately so noise somewhere on the line - not much you can do other than check all coax connectors are finger tight - a reset will do no harm - probably do no good but VM seem to like it to happen

after that ring it in and try and get CS to book a tech - they will likely see nothing wrong and want to do nothing or [the better option] wait here for VM to look at things and [hopefully] book a tech

____________________

Tony.
clarma2001
  • 7
  • 0
  • 0
Tuning in
444 Views
Message 7 of 11
Flag for a moderator

Re: You guys have 7 days to sort out 1MB upload speed - leaving for BT in 7

Virgin you now have 6 days to sort this issue. 

apparently my perfect BT Package awaits me and I’m preparing to switch in 6 days   

I’ll be back tomorrow.  

6 days

Thanks

Matt  [MOD EDIT: REMOVED]

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

0 Kudos
Reply
clarma2001
  • 7
  • 0
  • 0
Tuning in
362 Views
Message 8 of 11
Flag for a moderator

Re: You guys have 7 days to sort out 1MB upload speed - leaving for BT in 7

Counting down the days.  5 days before I switch.   Many thanks. 

0 Kudos
Reply
Nathan_B
  • 4.15K
  • 121
  • 276
Forum Team
Forum Team
344 Views
Message 9 of 11
Flag for a moderator

Re: You guys have 7 days to sort out 1MB upload speed - leaving for BT in 7

Hi there @clarma2001

welcome to our forums and thanks for your post.

Sorry to see you are having issues with your upload speeds, I have checked our systems and everything looks as it should here so a tech visit as suggested by @-tony- may be needed.

I am going to send you a pm so I can help further.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply
clarma2001
  • 7
  • 0
  • 0
Tuning in
304 Views
Message 10 of 11
Flag for a moderator

Re: You guys have 7 days to sort out 1MB upload speed - leaving for BT in 7

All solved.  Physical issue with router which was swapped out today.    

im seeing the dizzy heights of 35 MB upload again!

I’ll let BT know. 

thanks Nathan 

0 Kudos
Reply