WiFi Pod needed + other issues

[vbcustomer]

Hello,

Please can an WiFi Pod be ordered for me please?

I contacted support and was told an order was placed and I would receive a text message within 4 hours, but I haven't heard anything and there is no order in my account.

Also, I appear to be having issues:

"Looks like there’s an intermittent signal issue in your area"

https://www.virginmedia.com/support/help/service-status/test-your-hub 

The Virgin Media Connect app cannot find my router either.

Please can you look into the three above things, thank you in advance.

[jbrennand]

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. on faults and fix times and it tells you of more local issues down to street cab/ postcode level.

The connect App is buggy

For Pods see....

https://www.virginmedia.com/wifi-max

[vbcustomer]

Thanks for responding.

The Service Status service says there is no issues at all, yet the status page says there is... so I'm unsure if this is another Virgin Media bug?

The WiFi Max / Pod requires a Home Scan, but I can't do that because the Connect app is buggy... At one point, the Connect app found my hub, but then kept saying I wasn't connected to my home WiFi to do a scan and was showing an old SSID name - when I am connected to my home WiFi?

The Virgin website is also buggy: 

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

-

[jbrennand]

Possibly not a bug....

VM Areas are not Geographic”... they are "legacy billing" areas) and as such that usually only reports faults affecting 1000’s of customers across the country. So 0800 may give you more info, on local issues - and there are none at you location.

Do you qualify for free pods - 1GB and Volt customers?

If not - use the £8/month to get your own better quality equipment free from VM's control.

[vbcustomer]

Yikes I see, thank you for explaining for me. Considering O2 And Virgin Media are one, for example I guess the Connect app didn't go through a quality assurance project ? 

I already have 1 Pod, but I need another due to the size of the house - support told me to request another once the first one arrived, which I have done, but nothing has come from it. 

But with the Connect app being useless at the moment, I can't even control my initial Pod? 

[jbrennand]

You can have the second one week after getting the first one. Try the options in the wifimax link I posted for getting it and see if you can circumvent the connect app requirement

[vbcustomer]

Thank you!

Sadly it informs me I need to contact them - which I did via WhatsApp, was told it's been ordered but have heard nothing since. This is a reason I'm trying via the forum 🙂

[jbrennand]

A VM person will respond here in a day or two and sort it for you.

[Akua_A]

Hi @vbcustomer,

Welcome back to our community forums and sorry to hear you are having issues with your wifi pod order. We can understand the frustration caused and want to best help. In this case, I have sent you a private message. Please look out for the community forums and provide a response when you can.

Thanks,

[Akua_A]

No problem at all @vbcustomer.

Please let us know once received and then we can process the order for you.

Thanks,